Job Summary The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system;
processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel.
Responsibilities
Welcomes guests in a friendly, prompt and professional manner.
Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.
Up-sells rooms whenever possible to maximize hotel revenue.
Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting / securing assign bank.
Issues, controls and releases guest safe-deposit boxes.
Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
Qualifications
1-2 years customer service experience.
Ability to stand for 8 hours
Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.
Benefits / Perks
Excellent benefits include : Medical, dental, life, PTO, and 401k with company match for full-time associates
We offer an excellent travel discount program.
Opportunity to grow, we promote from within
Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth.
We believe that our family-driven culture is the backbone of our company.
Part Time Front Desk Agent
Issue room key and escort instructions to Guest Service Agent or directly to guest. ...
Front Desk Agent
The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and vi...
Front Desk Agent
Job Summary The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to g...
Front Desk Agent
Previous experience at a hotel front desk is a plus, but not a must. Arrange transportation like a seasoned travel agent. ...
Front Desk Agent
The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and vi...
Front Desk Agent
The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and vi...
Front Desk Hospitality Agent
Our Front Desk Hospitality Agents are the face of Sonder and live our leadership principle “Extend Hospitality to All. At Sonder, we believe that guest satisfaction is paramount, and our Front Desk Hospitality Agents play a crucial role in delivering memorable stays for our guests. Be the face of So...
Front Desk Guest Service Agent Pt
The Front Desk Agent normally works a regular front desk shift but may be asked and assigned another shift due to work needs. Communicate with prior shift's Front Desk Agent to review all follow-up items. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite progra...
Front Desk Agent
We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. The Front Desk Agent must possess excellent communication skills and the ...
Front Desk Agent
Come join our Four Seasons Family! We are looking to build our Front Office Team! We are hiring for Front Desk Agents. The Front Desk Agent welcomes and registers hotel guests while following Benchmark Standards and establishing method of payment. Four Seasons Resort and Residences Napa Valley is se...