Job Summary
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including :
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
Qualifications / Requirements
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma / GED equivalent required.
- Must be 18 years of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occassionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
Certified Athletic Trainer - Full or Part Time!
Benefits for Both Full and Part Time Employees!. Team Rehab is a network of therapist-owned outpatient physical therapy clinics in Michigan, Illinois, Indiana, Wisconsin and Georgia. The Common Standards all Team Rehabilitation Employees are held to include:. Never use language that another member o...
Part Time Seasonal Team Member
Michaels requires all team members in this role to be at least sixteen (16) years or older. At Michaels, everyone has a seat at our craft table and every Team Member is encouraged to hone their craft with opportunities for personal and professional growth. We are here for all Team Members and all Ma...
Team Member (Part Time)
Planet Fitness members, prospective members and guests. Greet members, prospective members and guests, providing exceptional customer service. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. Exceptional customer serv...
Part Time Team Member - 5am and 7am Shifts
Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members. At Michaels, everyone has a seat at our cra...
Physical Therapy Technician - Full or Part Time!
Benefits for Both Full and Part Time Employees!. Team Rehab is a network of therapist-owned outpatient physical therapy clinics in Michigan, Illinois, Indiana, Wisconsin and Georgia. The Common Standards all Team Rehabilitation Employees are held to include:. Never use language that another member o...
Part Time Team Member 5am-7am Start Time
Michaels requires all team members in this role to be at least sixteen (16) years or older. At Michaels, everyone has a seat at our craft table and every Team Member is encouraged to hone their craft with opportunities for personal and professional growth. We are here for all Team Members and all Ma...
Member Advisor Part Time
Our part time Member Advisors accrue paid time off, have 12 paid holidays a year (paid at 4 hours/day) and can participate in a 401(k) plan. Our part time Member Advisors assist members with submitting loan applications, share information about our products and services to benefit our members/custom...
Future Opening: Member Services Representative Part-Time Weekends
Planet Fitness members, prospective members and guests. Greet members, prospective members and guests, providing exceptional customer service. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. Exceptional customer serv...
Certified Athletic Trainer - Full or Part Time!
Benefits for Both Full and Part Time Employees!. Team Rehab is a network of therapist-owned outpatient physical therapy clinics in Michigan, Illinois, Indiana, Wisconsin and Georgia. The Common Standards all Team Rehabilitation Employees are held to include:. Never use language that another member o...
Certified Athletic Trainer - Full or Part Time!
Benefits for Both Full and Part Time Employees!. Team Rehab is a network of therapist-owned outpatient physical therapy clinics in Michigan, Illinois, Indiana, Wisconsin and Georgia. The Common Standards all Team Rehabilitation Employees are held to include:. Never use language that another member o...