Bilingual Technical Support Representative

Bilingual Technical Support Representative

Position Overview :

We are seeking Bilingual Technical Support Representative for a seasonal Hybrid role in Kennesaw, GA. This temporary position involves providing technical assistance to external customers for assigned tax and accounting software products.

The ideal candidate will have excellent problem-solving skills, be comfortable with telephonic and electronic communication in both English and Spanish, and have previous experience in a customer support environment.

Job Information :

• Job Title : Technical Support Rep Seasonal - SE
• Location : Kennesaw, GA ( 2 days, in office)
• Pay Rate : $22 per hour
• Job Type : Temporary / Seasonal

Key Responsibilities :

• Provide first-level technical support for all system / software applications during customer interactions.
• Become proficient with the trouble ticket system and maintain a minimal amount of open ticket backlog.
• Immediately escalate issues when necessary.
• Engage daily with team members and supervisors to deliver effective customer service with a sense of urgency.
• Perform quality control testing of modified existing and / or new product lines, if assigned.
• Assist team members with customer-related issues.
• Perform other duties as assigned.

Education / Experience Level :

• Minimum six months experience in Help Desk / Call Center, Support Desk, or Customer Support environment.
• Minimum six months of direct customer interaction experience, including via phone.
• Experience with a ticketing system is a plus.

Knowledge and Skills :

• Computer literate, specifically with personal computers (PCs).
• SQL experience is a plus.
• Positive attitude and ability to provide quality customer service.
• Highly motivated, flexible, and professional attitude and appearance.
• Strong oral and written communication skills in English and Spanish a must
• Ability to work effectively in a collaborative team environment.
• Ability to work a flexible and extended schedule to meet department and company objectives.
• Consistent achievement of scores of 96 or above on monitored customer call evaluations.

How to Apply :

Interested candidates should submit their resume to [email protected]. Please ensure to apply before sending your resume.

Once your application and resume have been received you will be scheduled for an interview if your experience aligns with the position requirements.

Join our team and help us provide top-notch technical support during our busiest season of the year!

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources.

Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability.

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