Senior Account Executive
Benefits
FLSA : Exempt
The Senior Account Executive provides strategic and tactical consulting and account management support on an assigned book of business made up of Lockton’s most complex and high-revenue clients.
Position responsibilities
- Serve as the primary technical and strategic advisor to clients.
- Interface effectively and confidently with senior management and C-suite of clients and / or prospects, representing Lockton in the highest professional manner.
- Client book is complex with the majority of clients self-funded; tenured experience with unbundled plans, in-depth knowledge of TPA’s, PBM’s, stop loss carriers.
- Develop short and long-term strategic planning guidance, ability to review financial reporting with client, in-depth knowledge of InfoLock and utilization of point solutions where appropriate.
- Oversee renewal and marketing efforts and take a lead role in carrier selection and / or financial negotiations.
- Handle complex underwriting and funding issues and strategies.
- Review drafts of all employee communication pieces for accuracy and completeness before release to client.
- Review and sign-off on all agreements and / or documents.
- Oversee account team as it relates to client deliverables.
- Review the monthly commission report to ensure accuracy. Follow up with vendors and client on missed revenue, as applicable.
- Develop mutually beneficial relationships with insurance carriers and administrators to generate optimal results for clients (competitive costs, competitive renewals, expedient problem resolution, etc.).
- Assist with special projects and / or, participate in committees within MWS or in support of national initiatives.
- Develop and maintain extensive knowledge of insurance coverages, new products and the marketplace in general.
- Prepare written correspondence, reports, and analyses as needed.
- Make a positive contribution to customer satisfaction and constantly strive to improve service to the customer.
- Comply with Lockton procedures and policies; make decisions in compliance with established standards of quality, performance, and service.
- Understand when to proceed alone and when to involve the Producer or others.
- Comply with Lockton procedures and policies.
Position qualifications
- Bachelor’s Degree in Business Administration or related field and / or years of equivalent experience
- Typically, 10+ years of Client services experience in the employee benefits industry is required
- Minimum of 7 years working knowledge of group benefits in multiple product lines
- At least five years of advanced Account Executive level experience
- Working knowledge of different financial arrangements and products available to clients
- Strong knowledge of InfoLock, underwriting, financial arrangements and funding approaches
- Ability to prepare and present client presentations with clarity and understanding
- Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint)
- Strong verbal and interpersonal communication skills required
- Knowledge of industry trends and governmental regulations
- Ability to complete continuing education requirements as needed
- Ability to attend company, department, and team meetings as required, including industry training sessions
- Ability to comply with all company policies and procedures, proactively protecting confidentiality of client and company information
- Ability to efficiently organize work and manage time in order to meet deadlines
- Ability to travel by automobile and aircraft
- Ability to use office equipment such as a computer, keyboard, calculator, photocopier, and facsimile machine
- Ability to work on a computer for a prolonged amount of time
- Ability to work outside of normal business hours as needed
- Legally able to work in the United States
30+ days ago