Customer Service Representative - State Farm Agent Team Member

Janet Fernandez is an award-winning State Farm Agent with over 33+ years of State Farm Agency experience looking to grow our excellent, hardworking team.

Our team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.

Requirements : As a Customer Service Representative, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency.

Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

• Property & Casualty License (Must be able to Obtain)
• Life & Health License (Must be able to Obtain)
• Excellent Communication Skills Written, Verbal, and Auditory
• Self-Motivated
• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Proactive in problem-solving

Responsibilities : We encourage each team member to bring their authentic skills and insights to work each day in helping our customers.

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

What do we offer? We offer a variety of benefits to support our team, including :

• Health Benefits
• Salary & Commission / Bonus
• Flexible Work Hours
• Paid Time Off (Vacation and Personal / Sick Days)
• Valuable Work Experience
• Growth Potential & Opportunity for Advancement within my Agency
• Agent Aspirant Program for Individuals Aspiring to Own a Business

Hours : Monday-Friday 8 : 30 AM 5 : 00 PM located in both Cooper City / Davie and Weston, Fl.

Compensation : $40,000-$50,000 Per Year

Our compensation expectations show a range of our salary plus commission system. With our profitable and thriving market and business model, team development, and intentional hiring process, we are confident that you will be successful in achieving high-earning compensation amounts.

How we elevate YOUR skills : By joining the team at Janet Fernandez’s State Farm Agency, not only will you acquire additional Insurance licensing, but you will also develop a mastery of sales and customer service to support your personal and professional goals.

We use intentional goal setting and team building to establish successful habits for both your career and life.

About Janet Fernandez’s Agency :

This agency serves the entire state of Florida with a focus on re-locations to South Florida. Locally, we serve the communities of Ft.

Lauderdale, Cooper City, Davie, Weston, Pembroke Pines, Plantation, Sunrise, Tamarac, and Coral Springs. We offer car, home, business, life and health insurance along with 96 other products and services.

We also offer free notary and fax services along with a bilingual team of English and Spanish.

Over the years the agency has achieved State Farm awards such as Crystal Honor Agent, SVP Agent, Chairman’s Circle Agent , and Ambassador for Life .

In the community she enjoys volunteering for Habitat for Humanity, Boward County School Business Partner Program and High School Mentor Program.

Janet frequently speaks at local high schools to young drivers about car insurance. Her passion for education also extends to mentoring over 50 interns, assisting in the training and development of eight employees through the Agent Aspirant program with three now overseeing their OWN agencies!

Janet has been happily married for over 37+ years to her husband who shares a similar educational background both having Business Majors at FSU.

They both have three great children (UF Gator, an FSU Seminole, and a neutral Boston College third child). After having survived a horrible a plane crash and a terrible car accident she is thankful for every day and wants to spread her gratitude and zest for life by helping others with proper coverage.

She feels fortunate to help people manage their risk and take care of generations of families financially.