Tech Writers required to provide assistance with design, development, and implementation of policies, procedures, and overarching training materials for IT staff related to the Software Development Life Cycle and the adaption of ITIL v3.
This position is required to provide temporary assistance with design, development, and implementation of policies, procedures, and overarching training materials for Information Technology staff related to the Software Development Life Cycle and the adaption of ITIL v3.
This position will support the IT Business
Transformation Analyst in the design and development of policies, procedures, and overarching training for Information Technology staff.
The primary focus of this position will be on the Software Development Life Cycle and the adaption of the ITIL v3 Service
Lifecycle’s five stages and included service management processes. In addition to developing new training materials, the position will be responsible for maintaining the integrity of existing training and updates as needed.
Position will be responsible for developing e-learning modules. The selected candidate(s) will work directly with IT staff to understand their needs and develop training materials for their use and for the onboarding of new IT staff.
Preferences :
ITIL knowledge or certification
- The preferred candidate will have 7 years of experience.
- Experience using Articulate to develop workplace e-learning
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