Job Description
Job Description
About Sloomoo Institute
Sloomoo Institute is a rapidly growing interactive experience based on play, #satisfying through handmade slime, tapping into the senses, and ASMR.
We are an art-inspired, immersive haven of color, design, and joy. Launched in 2019, Sloomoo Institute now has 5 locations and has been an enormous success, attracting over 1 million guests and billions of media impressions.
Our fifth location opened in LA, September 2024, and is already exceeding all expectations. With more domestic and international growth on the near horizon, the future is very bright.
Even more, slime play is known to support stress relief as much as it does your imagination! Driven by a mission to provide a reprieve from the chaos of the world and screen addiction, the brand has close ties to mental health non-profits and a dedication to inclusion as well as supporting neurodiversity through our experience and our workforce.
Position Summary
We are looking for a dedicated and experienced Customer Service Manager to lead our customer service team. The ideal candidate will have a strong background in customer service management, excellent communication skills, and a passion for ensuring customer satisfaction.
As a Customer Service Manager, you will be responsible for overseeing the daily operations of the customer service department, exploring and embracing new technologies, developing and implementing customer service policies, and ensuring that our team provides exceptional service to our customers.
Responsibilities
Identify opportunities to improve efficiency and service by embracing new technology and automation tools.
Oversee daily operations of the customer service department.
Develop and implement customer service policies and procedures.
Train, mentor, and manage customer service representatives.
Handle escalated customer issues and complaints.
Monitor and analyze customer service performance metrics.
Work closely with other departments to improve customer experience.
Ensure the customer service team meets performance goals and targets.
Conduct regular team meetings and training sessions.
Develop and maintain customer service training materials.
Stay updated on industry trends and best practices.
Implement strategies to improve customer satisfaction and retention.
Manage customer service budget and resources.
Prepare and present reports on customer service performance.
Identify and address areas for improvement in customer service processes.
Foster a positive and collaborative team environment.
Ensure compliance with company policies and regulations.
Handle customer inquiries and provide accurate information.
Resolve customer issues in a timely and effective manner.
Maintain accurate records of customer interactions and transactions.
Collaborate with marketing and sales teams to enhance customer experience.
Other duties as assigned.
Qualifications :
Three to five years of experience in communications, marketing, sales, account management, event planning or customer success.
Bachelor’s degree or equivalent.
Knowledge of Salesforce and project management tools.
Ability to prioritize the needs of the different departments.
Strong skills in verbal and written communications, strategic planning, and project management.
Analytical and process-oriented mindset.
Ability to work effectively across multiple departments in a deadline-driven environment.
Active team player, self-starter, and multitasker who can quickly adjust priorities.
Excellent time management and organizational skills.
Excellent communication skills and a friendly and approachable manner with staff from across the organization, ensuring good working relationships.
Ability to build and maintain strong relationships with key stakeholders.
Energetic, perceptive, confident problem solver with a good sense of humor.
Inclusivity Statement :
Sloomoo Institute is a company that respects and welcomes the uniqueness of each employee and offers everyone the means to find their place and thrive.
We are committed to equal employment opportunities, career development opportunities and promoting initiatives aimed at creating a culture that is meaningful, innovative and successful.
Sloomoo Institute does not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, status as a protected veteran, status as an individual with neurodiversity or a disability or other applicable legally protected characteristics.
Medicare Customer Service Operations Manager
Accenture is a leading global professional services company that helps the worlds leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen servicescreating tangible value at speed and scale. As a Medica...
Customer Experience & Service Transformation Management Manager
You understand the ins and outs of customer support organizations what drives call volume, how to unlock and deliver customer value and think about customer support in a digital, self-service manner and you're ready to apply your knowledge to help clients optimize and transform their customer servic...
Commercial Bid Manager Mobility Customer Service
Good service means we are therefor our partners and customers when they need us - and beyond. We helpour customers move the world. Siemens Mobility is seeking a highly skilledand results-oriented Commercial Bid Manager to lead the development andexecution of successful bid strategies for complex mob...
Customer Service-Self Storage Manager
Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies. Our Property Managers get to work independently at multiple locations; spending time both inside and outside. We assess customer storage...
Manager, Sales and Customer Service
Your ability to see the store through the customers' eyes will help you lead initiatives and related efforts to increase shopper loyalty, while delivering on Macy’s standards for customer service. As a Sales and Customer Experience Manager, you will make sure the very best of Macy's is always on dis...
Customer Service-Self Storage Manager
Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies. We assess customer storage needs and make suggestions, including selling packing and moving supplies. We help keep our customers current...
Enterprise Customer Success Manager Service Delivery
Smarsh is seeking an Enterprise Customer Success Manager with expertise in service delivery to join our Enterprise Customer Success organization. Create value for the customer by knowing, tracking, and managing customer’s service delivery objectives tied to Smarsh solutions. Partner with Customer Su...
Customer Service Associate Team Leader (Front End Support Assistant Manager) - Full Time
Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions. All Whole Foods Market Retail jobs require ensuring a positive company image by providing courteous, friendly, and efficient serv...
Customer Service Manager, Airport Customer Operations
American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in empl...
Manager, Sales and Customer Service - Backstage
Your ability to see the store through the customers' eyes will help you lead initiatives and related efforts to increase shopper loyalty, while delivering on Macy’s standards for customer service. As a Sales and Customer Experience Manager, you will make sure the very best of Macy's is always on dis...