Medical Assistant, (Telephone) MFM

Requisition ID : 2024-45254

Location : US-TX-Fort Worth

Position Type : Full Time

HR Rep / Recruiter : Colin Mix

Contact : colin.mix@pediatrix.com

Responsibilities

The Telephone Medical Assistant will handle phone calls and voicemail from the patients who are seeking medical information and / or medical attention.

The Medical Assistant will address patient clinical questions, explaining / documenting laboratory results, calling in prescription refills, explaining procedures / treatments, initiating prior authorizations, and scheduling.

• Answering phone calls and voicemails.
• Answering patient clinical questions.
• Review medical history and counsel patients regarding their clinical status and need for further evaluation or treatment.
• Evaluate a new complaint by phone and triage to emergent, urgent, or routine appointments.
• Locate laboratory results not yet in the patient's medical records.
• Explaining / documenting laboratory results.
• Calling in prescription refills.
• Explaining procedures and treatments.
• Initiating prior authorizations.
• Schedules appointments and urgent visits as appropriate.
• Documenting all information into the computer system.
• Maintaining confidentiality of all patient information.
• Adheres to policies / safety practices.
• Performs other duties as assigned.

Qualifications

Education Level : Diploma from an accredited program for Medical Assistants required. MA certification required; if not currently certified, certification must be obtained within 6 months to 1 year dependent on state requirements.

Experience Years : 1+ years' experience in office-based setting preferred.

Experience Industry : Healthcare

• CPR certification required
• Must have the ability to follow universal precautions,
• Ability to maintain OSHA standards and HIPAA regulations.

Benefits and Compensation

Benefits for Full Time employees and qualified dependents :

• Medical, Dental, Vision Insurance
• Progyny Fertility Benefits
• Teladoc Health and Second Opinion Services
• 401(K) Thrift Program & Sharing Plan
• Employee Stock Purchase Plan (ESPP) - 15% discount*
• Basic Employee; Spouse; Child Life Insurance
• Accidental Death and Dismemberment (AD&D)
• Employee Optional Life and AD&D
• Short & Long Term Disability
• Pre-Tax Health Savings Accounts (HSA)
• Employee and Dependent Flexible Spending Account (FSA)
• Family Medical Leave Act (FMLA)
• Parental Leave Benefit
• Sick Pay Bank
• Employee Assistance Program (EAP)
• Group Aflac Policies
• Identity Theft Protection
• Employee Charitable Fund
• Care.com
• Continuing Education Assistance
• Various Discount Programs
• Part Time Regular employee classifications also receive this benefit

Available to part-time regular and part-time casual employees aged 21 and over

About Us

Pediatrix Medical Group is one of the nation's leading providers of highly specialized health care for women, babies and children.

Since 1979, Pediatrix has grown from a single neonatology practice to a national, multispecialty medical group. Pediatrix-affiliated clinicians are committed to providing coordinated, compassionate and clinically excellent services to women, babies and children across the continuum of care, both in hospital settings and office-based practices.

The group's high-quality, evidence-based care is bolstered by significant investments in research, education, quality-improvement and safety initiatives.

Please Note : Fraudulent job postings / job scams are becoming increasingly common. All genuine Pediatrix job postings can be found through the Pediatrix Careers site : www.

pediatrix.com / careers .

Pediatrix is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Please see job description

PI242409357