Technical Program Manager

JOB SUMMARY

Responsible for managing all aspects of highly complex, enterprise-wide, multi discipline technical program(s) consisting of multiple projects.

Ensures successful integration of several projects and adjusts project scope, timing, and budgets as needed, based on the needs of the business.

Technical projects may include network, server or software implementation and upgrades or other projects similar in nature.

This job requires extensive technical and project management experience.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience.

Uses specific knowledge about one or more technical areas to develop program strategy, supporting business case and various high-level project plans.

Ensures integration of multi discipline technical projects and adjusts project scope, timing, and budgets, based on the needs of the business.

Interprets internal or external business issues and recommends solutions / best practices to improve technical processes and to alleviate process inaccuracy and duplication.

Serve as a mentor to project managers and project leaders to educate and assist them with implementing project management processes and making improvement / changes.

Accountable for the creation and execution of project management processes and methodologies to ensure delivery of project scope on time and within budget while meeting or exceeding quality standards and customer expectations.

Accountable for plans and teamwork assignments, directing work efforts, reviewing integrated project plans, escalating and communicating resource needs, ensuring completion of quality reviews, and driving the resolution of issues as appropriate.

Communicates with leadership and other stakeholders on program strategy, direction and changes.

Responsible for delivering all projects contained in the project portfolio on time, within budget and

meeting the strategic and business requirements.

Responsible for tracking key project milestones and recommending adjustments to Project Managers.

Partners with senior leadership of the business community to identify and prioritize opportunities to achieve the goals of the enterprise.

Responsible for managing all aspects of the design, development and implementation of the technical program.

Performs other duties as assigned.

Required Skills / Abilities and Knowledge

Ability to read, write, speak and understand English

Advanced knowledge of full life-cycle product development (i.e. product engineering, deployment and integration) Demonstrated aptitude and understanding of the technical aspects and capabilities of the organization

Ability to keep up with advancements in technical product development

Ability to work independently with no supervision and guidance

Ability to communicate orally and in writing in a clear and straightforward manner

Ability to prioritize and organize effectively

Ability to define key performance indicators / metrics

Ability to effectively analyze and interpret data

Ability to show judgement and initiative to accomplish job duties

Ability to document, prepare, and deliver data-driven presentations

Ability to communicate with all levels of management and company personnel

Ability to influence internal and external key stakeholders and build consensus

Ability to make decisions and solve complex problems by taking broad perspective to identify solutions

Ability to develop strong working relationships with peers and project members

Ability to oversee and manage large, complex, diverse and strategic multi discipline technical projects that impact the organization as a whole

Ability in implementing technical program and project plans and monitor progress, resource usage and quality

Advanced understanding and ability to manage complex technical program and project budgets

Advanced knowledge in conducting risk assessments and developing plans for eliminating or mitigating the risks identified

Required Education

Bachelor's degree in computer science, information systems or related field, or equivalent experience

Required Related Work Experience and Number of Years

Technical Project Management experience 8+

IT or Engineering work experience 8+

Preferred Education

Project Management certification or successful completion of a recognized project management curriculum

WORKING CONDITIONS

Office Environment

This position is eligible for our Hybrid Work Policy. Eligible employees can work from home up to one day each week.

KGN602 2024-40445 2024

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A qualified applicants criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

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Job Industries

• Customer Service
16 hours ago