Job Description
Job Description
Position Title : Guest Service Representative FLSA Designation : Non-Exempt
Department : GRM010 Job Code(s) : 61005
Date Written / Revised : 3 / 7 / 2022 Benefits : Associate
BG Check : No
Collegiate Hotel Group® , is seeking a Guest Service Representative to join
and its brilliant team of hospitality enthusiasts.
JOB DUTIES AND RESPONSIBILITIES
- Greets guests as they arrive, focusing on personalrecognition in a warm and authentic manner
- Reviews arrival list daily and assists in preparing, assembling and delivering welcomeamenities
- Escort VIPs to room and check theminpriorto arrival
- Answer the telephone within three rings with a smile and answer questions accordingly or transfer asneeded
- Responsible for issued bank - count bank at beginning and end of shift.
- Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over / shorts tomanagement
- Maintains front desk area to be clean andorganized
- Assisting with lobby activation asneeded
- Utilize proper procedures when handling guest PPIdata
- Understands the key points to communicate for a Graduate Arrival experience
- Follows through and feels ownership of guest requests
- Resolves guest complaints in a professional and efficient manner
- Actively participates in Front Desk upsell program
- Alwaysretrievenecessaryidentification documents and form of payment uponguestarrival
- Other duties asassigned
EDUCATION AND EXPERIENCE
- Prior Customer Service Experience
- High School Diploma / GED
KNOWLEDGE, SKILLS AND ABILITIES
- Basic computer skills
- Ability to communicate effectively verbally andinwriting
- Ability to exceed expectations of guests and teammembers
- Excellent time managementskills
BENEFITS / PERKS
- Work today, get paid today, with Daily Pay!
- Free telemedicine and virtual mental health care access for all team members starting day one!
- Multiple health insurance and life insurance options
- 401k plan + company match
- Paid time off for eligible team members
- Holiday pay / paid holidays
- Pet insurance
- Employee Assistance Program
- Discounted hotel rooms
- Savings Marketplace discounts on event tickets, electronics, gym memberships + more!
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