Concert Season Server

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced.

You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun.

You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Click to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

What does Hollywood Casino & Hotel have to offer?

• Day 1 medical, dental, & vision benefits!
• Uber benefit for nearby metro stops.
• Recognition programs with cash rewards, gift cards, & more.
• Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.

As a Server you will,

Shift : Varies

Pay : $6.15 + tips (Average $100 per shift)

WE LOVE OUR WORK.

• Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff.
• Engages in friendly conversations with guest whenever possible using the 10 / 5 rule : 10 feet make eye contact and smile, 5 feet greet and speak to guest.
• Provides personalized service and uses guest’s name at least twice during all interactions.
• Greets each guest entering restaurant.
• Operates a cash register / POS System, ringing proper amount into the register and giving the guest or server the correct change;

accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.

• Keeps designated working area clean and organized; assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards.
• Resolves service issues according to the service recovery toolbox.
• Knows and promotes current casino events and programs and can give guests directions to all casino areas.
• Thanks customers, invites them back, wishes them luck, and makes it easy for them to get back in play.

BRING US YOUR BEST.

• Applicant must be at least 18 years of age.
• High School Diploma, GED, or comparable experience.
• Prior customer service in a fast-paced environment preferred.
• Previous cashiering experience in a high-volume restaurant preferred.
• Read, write, speak, and understand English.
• Excellent customer service / communication skills.
• Available to work required schedule which may include nights, weekends, holidays, and overtime as needed.
• Must meet professional appearance standards as prescribed by company policy.
• Able to work at a fast pace in an often crowded / noisy environment.
• Must be able to accurately and quickly process all cash transactions.
• Must be able to lift and carry up to 35 lbs. (Cash drawer, cash register / POS supplies, tables, and chairs).
• Must be able to reach above and below the shoulder, grip small items (., pens, money, Credit cards), bend, stoop, and twist while handling financial transactions;

stand and walk for up to four hours; able to use hand motions when receiving payment and giving change, when using the cash register / POS system, and when cleaning and wiping cashier areas.

• Must be able to tolerate industry standard chemicals used for cleaning and sanitizing.
• Able to tolerate second-hand smoke, noise, and bright lights.

STAY IN THE GAME. FOLLOW US.