IS Service Quality Manager

Career Opportunities : IS Service Quality Manager (24530)

verp-client : SMRF Globals * / !function(w) function set(k,v) Object.assign(k 'window'?w : (w k w k ),v) set("DEPS VERSION MAP", " / ui / juic / css / components / sfScrollBox.

css" : " / verp / vmod v1 / ui / juic / css / components / sfScrollBox 334cabf19d0d055e39c6c2ecebf861bb.css"," / ui / juic / js / components / sfCaretUtil.

js" : " / verp / vmod v1 / ui / juic / js / components / sfCaretUtil 52d1c903c07f0a7e4be06d3c1af8798d.js"," / ui / sfgrp / js / juicPopupsV12.

js" : " / verp / vmod v1 / ui / sfgrp / js / juicPopupsV12 4dbaf796a5bdbe6c0e9f3114ba834b89.js" )set("IMAGES", " / ui / uicore / img / ico close blue 16.

gif" : " / ui / uicore / img / ico close blue 16 35a80df8699645a1adeebf8da8140e79.gif"," / ui / uicore / img / ico printer 16.

gif" : " / ui / uicore / img / ico printer 16 e79d7fee413ea51ea449e1e5f76766d1.gif" )set("MSGS", ADD ANOTHER ANSWER : "Add another answer",ADMINV2 TEXT ERR MSG : "Please enter a value.

ANSWER RANGE : "Answer Range : ",APPL SEARCH ERROR POSTEDWITHIN INVALID : "Posted within the last N days should be a number between 0 and 99.

APPL SEARCH ERROR REQNUMBER INVALID : "Invalid Requisition Number",APPL SEARCH ERROR REQNUMBER INVALID LENGTH : "Requisition Number should be less or equal to 10 digits.

APPL SEARCH REQNUMBER MAX LENGTH : "10;",COMMON ACTIONS : "Actions",COMMON ATTACHMENT ACTION ITEM : "Item : ",COMMON ATTACHMENT ACTION ITEM LABEL : "Item",COMMON ATTACHMENT INTERNAL ERROR : "Internal attachment processing error.

COMMON ATTACHMENT NOT AVAIL : "The attachment file is not available at this time. Please try again later.",COMMON ATTACHMENT NOT UPLOAD : "No attachment file was uploaded.

COMMON Actions Menu : "Actions Menu",COMMON Close Preview : "Close Preview",COMMON Competencies : "Competencies",COMMON First : "First",COMMON INVALID ATTACHMENT TYPE : "Invalid attachment type.

COMMON LARGE ATTACH FILE SIZE : "Unable to view this document online. Click here

to download this document offline.",COMMON Last : "Last",COMMON MISSING ATTACH IMAGES : "This candidate u2019s resume is not available to view online at this time.

You can try again later or download the resume

now.",COMMON MISSING ATTACH IMAGES FOR COVER LETTER : "This candidate u2019s cover letter is not available to view inline at this time.

You can try again later or download the cover letter

now.",COMMON Next page : "Next page",COMMON PAGINATOR Type Desired Page from x to y : "Type the desired page from 0 to 1 current",COMMON Previous page : "Previous page",COMMON Print Preview : "Print Preview",COMMON RTE TOOLBAR SHOW DEFAULT LANGUAGE : "Show Default Language",COMMON Resume : "Resume",COMMON SF ABOUT BOX TITLE : "About SuccessFactors",COMMON Save to desktop : "Save to desktop",COMMON Send To Printer : "Send To Printer.

COMMON Status : "Status",COMMON TO COLLAPSE PRESS ENTER : "Expanded. To collapse press enter.",COMMON TO EXPAND PRESS ENTER : "Collapsed.

To expand press enter.",COMMON Unknown : "Unknown",COMMON View More Details : "View More Details...",COMMON of : "of",COMMON page : "Page",ERR BAD NUMBER FORMAT : " 0 is an invalid entry.

Please enter a numeric value.",ERR DATA EXPECTED : "(expected 0 )",ERR DATA FORMAT : " 0 is invalid 1 ",ERR DATA OUT OF RANGE : " 0 out of range ( 1 - 2 )",ERR DATA REQUIRED : " 0 is required 1 ",ERR DATA TOO LONG : " 0 is too long ( 1 characters exceeds the maximum of 2 )",JOBREQ RTE FIELD KEY : "Field Key",JOBREQ RTE FIELD LABEL : "Field Label",JOBREQ RTE INSERT FIELD : "Insert Job Requisition Field",LBL Add Description : " click to add text ",LBL Add Long Description : " Click to add description ",MSG Confirm Scale Change : "Are you sure you want to change the rating scale?

All modifications to the current scale will be lost.",MSG SCALE BLANK NAME : "You must enter a name for the new scale. Your work has not been saved.

MSG SCALE DUP NAME : "The name entered for the local scale is already in use, your work has not been saved. Please provide a new name.

MSG Save Local Scale : "You have made changes to this rating scale. If you would like to save it for future use, please enter a name.

RCM CRM ADD TO TALENT POOL : "Add to Talent Pool",RCM RESUME VIEWER ADD TO TALENT POOL TEXT : "Select the Add to Talent Pool button to add this candidate to the talent pool.

RECRUITING AGENCY AGENCY CANDIDATE : "AGENCY CANDIDATE",RECRUITING APP STATUS UNKNOWN : "Application Status Unknown",RECRUITING ATTACHMENT CANDIDATE PAGINATOR : "Candidates paginator.

RECRUITING ATTACHMENT CHANGES SAVED : "Changes saved : ",RECRUITING ATTACHMENT PAGINATOR : "Candidate 0 of 1 ",RECRUITING ATTACHMENT SAME STATUS : "Changes not saved : The candidate is already in the selected status.

RECRUITING ATTACHMENT STATUS NOT CONFIGURED : "You do not have permission to perform this action.",RECRUITING CANDIDATE PHOTO : "Candidate Photo",RECRUITING CANDIDATE RESUME IMAGE : "Candidate Resume Image",RECRUITING CANDIDATE TAG TITLE : "Tags",RECRUITING CLICK TO ADD DESCRIPTION : " Click to add description ",RECRUITING CLICK TO EDIT : "Click to edit",RECRUITING COVERLETTER NOT UPLOAD : "This candidate did not upload a cover letter.

RECRUITING CSW DISQUALIFY CANDIDATE : "Disqualify Candidate",RECRUITING CSW MOVE CANDIDATE : "Move Candidate",RECRUITING Candidate : "Candidate",RECRUITING Candidate Comment Length Exceeds Message : "The length of your comment (currently 0 ) has exceeded the maximum number of characters allowed ( 1 ).

Please shorten your comment and resubmit.",RECRUITING Comments : "Comments",RECRUITING DESELECT ALL : "Deselect All",RECRUITING DOCUMENT IMAGE : "Document image",RECRUITING EMPLOYEE REFERRAL : "Employee Referral",RECRUITING External Candidate : "External Candidate",RECRUITING FLELD VALIDATION MULTISTAGE MISSING REQ FIELD : "Some required fields must be filled by the candidate or other operator(s) before proceeding.

RECRUITING FLELD VALIDATION MULTISTAGE REQ FIELD : "Required field(s) are : ",RECRUITING FORWARD COLLEAGUE ERROR : "One or more of the selected candidate(s) cannot be forwarded due to their data privacy settings",RECRUITING FORWARD ERROR MORE DETAILS : "More Details",RECRUITING FORWARD STATUS : "Forwarded",RECRUITING INLINE VIEW RESUME COMMENT SAVE ACTION ERROR : "Error occurred while saving comments",RECRUITING INLINE VIEW RESUME COMMENT SAVE ACTION SUCCESSFULL : "Changes saved : Comments",RECRUITING INLINE VIEW RESUME COMMENT SAVE ACTION UNAUTHORIZED : "User does not have permission to perform this action",RECRUITING INLINE VIEW RESUME TAGS SAVE ACTION SUCCESS : "Changes saved : Tags",RECRUITING ITEM DELETE SUCCESS : " 0 is deleted successfully.

RECRUITING Internal Candidate : "Internal Candidate",RECRUITING JOBREQ FIELD INT JOB TITLE : "Internal Position Title",RECRUITING JOBREQ FIELD INT LISTING LAYOUT : "Internal Position Description",RECRUITING JOBREQ SEARCH BOOLEAN KEYWORD HELP DESC : " How does keyword search work?

Enter a list of words, and we u2019ll search for them in the job title, or you can choose to search for them also within the job description.

Tips : n n

We will find results for any words listed

in the search

• Results beginning with words searched will also be returned. Ex : A search for u201cManage u201d will return u201cmanage, manager, management u201d etc.
• To find an exact phrase, surround your search phrase with double quotes ( u201d u201c). Ex : u201csenior manager u201d, or check u2018Exact match u2019.

Advanced search : n n

Use AND, OR, NOT, and () to combine search terms. Ex : Sales AND engineer

finds only jobs that have both terms. n

Sales OR engineer

finds all jobs that have either.

n (Sales AND Engineer) NOT Manager

finds jobs that contain both u201cSales u201d and u201cEngineer u201d but not u201cManager u201d.

• Use question mark (?) for an unknown letter. Ex : Thomps?n finds Thompson, Thompsen, Thompsan, etc.
• Use tilde ( ) to find similar spellings. Ex : roam finds roam, roams, room, road, roads, etc.
• Do not use advanced search options if you have checked u2018Exact match u2019.

RECRUITING JOB REQ ANSWER RANGE INPUT FIELD : "Answer Range input @? has been deleted",RECRUITING JOB REQ ANSWER RANGE INPUT FIELD DELETED : "Answer Range input field is deleted.

RECRUITING JOB REQ AUTO CLOSE CONFIRM : "When you complete this action, no openings will remain for this job requisition, and the job requisition will be closed.

Do you want to proceed?",RECRUITING JOB REQ AUTO CLOSE INVALID OPTION COFIG : "The requisition cannot be closed because the system administrator has not specified a valid default requisition closed status.

Please notify your system administrator.",RECRUITING JOB REQ AUTO CLOSE WITH PENDING APPROVAL CONFIRM : "When you complete this action, no openings will remain for this job requisition, and the job requisition will be closed.

Closing the job requisition will also move the pending offers to the Cancelled status. Do you want to proceed?",RECRUITING JOB SEARCH HELP TEXT ARIA LABEL ACCESSIBLE : "Show help text.

Switch to Virtual PC Cursor mode to read entire text.",RECRUITING PRINT COVERLETTER MENU : "Print cover letter",RECRUITING PRINT RESUME MENU : "Print Resume",RECRUITING Print All Resumes : "Print all resumes",RECRUITING Print Resume : "Print Resume",RECRUITING RATING SCALE CLICK TO EDIT DESCRIPTION : "?

RECRUITING RATING SCALE CLICK TO EDIT DESCRIPTION???",RECRUITING RATING SCALE CLICK TO EDIT NAME : "Rating Scale name. To edit press Enter",RECRUITING RATING SCALE CLICK TO EDIT VALUE : "Rating Scale value.

To edit press Enter",RECRUITING RATING SCALE DESCRITION : "Rating Scale description",RECRUITING RATING SCALE NAME : "Rating Scale name",RECRUITING RATING SCALE VALUE : "Rating Scale value",RECRUITING REFRESH RESUME IMAGE : "Refresh Resume Image",RECRUITING REMOVE : "Remove",RECRUITING RESUME INTERNAL ERROR : "Internal resume attachment processing error.

RECRUITING RESUME INVALID PARAMETERS : "Invalid input parameter for resume attachments.",RECRUITING RESUME NOT UPLOAD : "This candidate did not upload a resume.

RECRUITING RESUME SAVE TEXT : "You can save the resume to read the content in the document.",RECRUITING RTE FIELD KEY : "Field Key",RECRUITING RTE FIELD LABEL : "Field Label",RECRUITING SAVE COVERLETTER MENU : "Save cover letter",RECRUITING SAVE RESUME MENU : "Save Resume",RECRUITING SELECT ALL : "Select All",RECRUITING SHOW HELP : "Show help",RECRUITING STATUS UPDATE APPLY BTN : "Apply Updates",RECRUITING Save All Resumes : "Save all resumes",RECRUITING Save Resume : "Save Resume",RECRUITING V11 SAVED SCALES : "My Saved Rating Scales",Your session has timed out : "Your session has timed out" )set("RESOURCES", " / ui / extlib / ckeditor / contents.

css" : " / verp / vmod v1 / ui / extlib / ckeditor 4.22.1 sf.1 / contents.css"," / ui / uicore / css / xi.css" : " / ui / uicore / css / xi d41d8cd98f00b204e9800998ecf8427e.

css"," / ui / uicore / css / xi print.css" : " / ui / uicore / css / xi print 69cc02dbcd1f04c5e6deef8a506d8836.css"," / ui / uicore / css / xicommon.

css" : " / ui / uicore / css / xicommon 0437334081bb5662cdbf9eeda1b34955.css" ) (window)

verp-client : SMRF Globals * / !function(w) function set(k,v) Object.assign(k 'window'?w : (w k w k ),v) set("MSGS", RECRUITING CAREERS SAVED APPLICATIONS : "Saved Applications",RECRUITING CONTINUE WITH DRAFT APPLICATION : "Continue",RECRUITING DRAFT DELETE : "Delete Application",RECRUITING DRAFT OPEN APPLICATION : "Apply",RECRUITING DRAFT SELECT : "Select",RECRUITING OPEN NEW APPLICATION : "Start Over",RECRUITING OPEN NEW APPLICATION USING LINKEDIN : "Use LinkedIn u2122 Profile Data",RECRUITING PLEASE SELECT YOUR OPTION : " You have an existing job application for this requisition

• click u201cContinue u201d to use user saved application.
• click u201cStart Over u201d for a new application (this will delete your saved application).

RECRUITING SAVED APP VS LINKEDIN DATA : " You have an existing job application for this requisition

• click u201cContinue u201d to use user saved application.
• click u201cUseLinkedIn u2122 Profile Data u201d for a new application (this will delete your saved application).

window)

verp-client : SMRF Globals * / !function(w) function set(k,v) Object.assign(k 'window'?w : (w k w k ),v) set("MSGS", COMMON All : "All",COMMON Clear : "Clear",COMMON Country : "Country / Region",COMMON Description : "Description",COMMON Email : "Email",COMMON More : "More",COMMON MultiSelect Hierarchical Available Label : "Available ( 0 )",COMMON MultiSelect Hierarchical Primary Label : "Primary",COMMON MultiSelect Hierarchical Selected Label : "Selected ( 0 )",COMMON Required Field Err : " 0 is a required field.

COMMON Required Fields Err : " 0 are required fields.",COMMON Search : "Search",COMMON Send : "Send",COMMON no items : "No items to display",RCM FILE UPLOAD INSTRUCTION NO HTML : "Accepted File types : DOCX, PDF, Image and Text",RCM INVALID FIRST NAME : "Invalid first name.

RCM INVALID LAST NAME : "Invalid last name.",RCM JRS JOB POSTED ON : "Posted on 0 ",RCM MULTISELECT MAKE PRIMARY VALUE : "Make Primary",RCM MULTISELECT PRIMARY VALUE : "Primary",RCM SELECT USER AUTOCOMPLIST EXPANDED : "One or more results are available, use up and down arrow keys to navigate.

RECRUITING ACCESSIBLE MFIELD ALL SELECTED : "All values selected",RECRUITING ACCESSIBLE MFIELD NO SELECTION : "No value selected",RECRUITING ACCESSIBLE MFIELD SELECTED VALUE : "Selected value",RECRUITING ACCESSIBLE MFIELD SELECTED VALUES : "Selected values",RECRUITING ACCESSIBLE MULTISELECT TITLE FOR TEXT : "Select one or more options for 0 multiselect combobox with checkbox options.

RECRUITING ACCESSIBLE MULTISELECT TITLE TEXT : "Select one or more options for multiselect combobox with checkbox options.

RECRUITING ADDING REFERRAL : "Adding Referral...",RECRUITING ADD REFERRAL : "Add Referral",RECRUITING ADD REFERRAL FAILED : "Failed to Add Referral due to internal processing error.

RECRUITING ADD RESUME : "Add resume",RECRUITING COMMON ANY : "Any",RECRUITING CSW SELECTED : "selected",RECRUITING Clear all : "Clear all",RECRUITING EMAIL JOB BUTTON : "Email Job to Friend",RECRUITING ERP MISSING COUNTRY PICKLIST : "Configuration Error : country / region picklist is undefined.

Please contact your System Administrator.",RECRUITING ERP REQUIRE RESUME CONFIG ERR : "Configuration Error : Attachment feature is disabled but Resume is a required field in Employee Referral Admin Setup page.

Please contact your System Administrator.",RECRUITING Edit View options : "Edit or view selected options",RECRUITING FIELD REQUIRED : "Required",RECRUITING FIRST NAME : "First Name",RECRUITING GET ADD REFERRAL INFO ERROR : "Internal get add referral information processing error.

RECRUITING HelpInfo : "Select or search for items from this list. Review your selection in the selected bucket. Click Done to add.

RECRUITING INVALID EMAIL : "Invalid email.",RECRUITING JOB LANG POSTED AS : "Posted as",RECRUITING JOB LISTING APPLY : "Apply",RECRUITING JOB LISTING APPLY USING LINKIN : "Apply Using LinkedIn u2122",RECRUITING JOB LISTING SAVE JOB : "Save Job",RECRUITING JOB REQUISITION INVALID ENTRY : "Invalid entry",RECRUITING JOB REQ ERR MSG : "No picklist associated for field u201c 0 u201d.

Please contact your administrator to have the correct picklist associated in configuration.",RECRUITING JOB SEARCH JOB DATE POSTED : "Date Posted",RECRUITING JOB SEARCH JOB RELEVANCE : "Relevance",RECRUITING JOB SEARCH JOB REQ TITLE SORT COL : "Job Title",RECRUITING JOB SEARCH REQUISITION ID : "Requisition ID : ",RECRUITING JOB SEARCH SELECT ACTION : "Select Action",RECRUITING LAST NAME : "Last Name",RECRUITING LEFT COLUMN : "Left Column",RECRUITING MULTI LANG JOB POSTING LINK TITLE : "Press enter to view job posting in different languages",RECRUITING Multiple selections : "Multiple",RECRUITING PHONE : "Phone",RECRUITING PROVIDE INFO BELOW : "Please provide the information below",RECRUITING Press Enter Select options : "Press ENTER to select one or more options",RECRUITING RADIAL SEARCH DISTANCE COLUMN : "Distance",RECRUITING RADIAL SEARCH RESULT UNIT KMS : "km",RECRUITING RADIAL SEARCH RESULT UNIT MILES : "mi",RECRUITING REFER FRIEND TO JOB : "Refer Friend to Job",RECRUITING RIGHT COLUMN : "Right Column",RECRUITING Resume : "Resume",RECRUITING Select all : "Select all",RECRUITING Select none : "Select None",RECRUITING Select options : "Select one or more options",RECRUITING Select options for : "Select one or more options for 0 ",RECRUITING Selected Item Count : "( 0 ) Selected" ) (window)

verp-client : SMRF Globals * / !function(w) function set(k,v) Object.assign(k 'window'?w : (w k w k ),v) set("MSGS", COMMON Action : "Action",COMMON DPCS2 ACCEPT : "Accept",COMMON DPCS2 ACCEPTED : "Accepted",COMMON DPCS2 ACCEPT AND CONTINUE : "Accept and Continue",COMMON DPCS2 ACK STMT : "Set DPCS Statement Status",COMMON DPCS2 ACTIVE ERR MSG MULTIPLE : "The statement was not activated.

It u2019s duplicated with 0 other statements. Please modify the statement to avoid duplication. You can activate the statement when it u2019s not duplicated with previously defined statements.

COMMON DPCS2 ACTIVE ERR MSG SINGLE : "The statement was not activated. It u2019s duplicated with another statement. Please modify the statement to avoid duplication.

You can activate the statement when it u2019s not duplicated with previously defined statements.",COMMON DPCS2 Action decline accept : "Use this page to accept or decline a statement on behalf of a user.

COMMON DPCS2 Add Lang : "Add Language",COMMON DPCS2 All : "All",COMMON DPCS2 All Countries : "All Countries / Regions",COMMON DPCS2 Assigned : "Assigned",COMMON DPCS2 Assigned Country : "Assigned Countries / Regions",COMMON DPCS2 Choose to accept : "You are choosing not to accept the statement terms and will be automatically blocked from using the system until you accept the statement terms.

Are you sure you want to continue?",COMMON DPCS2 Countries : "Countries / Regions",COMMON DPCS2 DEL Confirm : "You are about to delete the 0 translation for this statement.

All 1 translation data will be lost.

Are you sure you want to continue?",COMMON DPCS2 Decline : "Decline",COMMON DPCS2 Decline STMT : "Decline Statement",COMMON DPCS2 Declined : "Declined",COMMON DPCS2 Default STMT : "Default Statement",COMMON DPCS2 Delete STMT : "Delete Statement",COMMON DPCS2 Draft : "Draft",COMMON DPCS2 Find employee : "Find a user",COMMON DPCS2 General setting : "General Settings",COMMON DPCS2 INVALID Redirect URL : "Invalid URL.

COMMON DPCS2 INVALID Redirect URL STMT : "Invalid redirect URL in the General Settings section.",COMMON DPCS2 LBL STMT : "Statement",COMMON DPCS2 LBL View Stmt : "View Statement",COMMON DPCS2 MSG NOTE Default STMT : "Note that employees will see the default statement if the version of their default language is not created yet.

You can create default statement message in any supported language. You can also add statements in other languages.",COMMON DPCS2 MSG SHOW STMT : "Show this statement to those employees who have not been associated with any countries / regions, and also to those whose countries / regions have not been assigned with any statement.

COMMON DPCS2 NOTE DPCS NAME : "(Note that you will not be able to change the name once the statement is created)",COMMON DPCS2 NOTE Redirect URL : "(Provide a URL that starts with http : / / or https : / / .

COMMON DPCS2 NOT PRESENTED : "Not Presented",COMMON DPCS2 Print preview : "Print Preview...",COMMON DPCS2 Publish By : "Published By",COMMON DPCS2 Publish Date : "Publish Date",COMMON DPCS2 Redirect URL : "Redirect URL for Decline",COMMON DPCS2 Revoked : "Revoked",COMMON DPCS2 STATEMENT DECLINE CONFIRM : "Are you sure you want to decline this statement?

nWhen you decline this statement, you will not have access to the system.",COMMON DPCS2 STMT Message : "Statement Message",COMMON DPCS2 Set As Default : "Set this as system default statement",COMMON DPCS2 Statement Name : "Statement Name",COMMON DPCS2 VALIDATE : "Validate",COMMON DPCS2 VALIDATE ERR MSG MULTIPLE : "Your statement was not published.

The statement is duplicated with 0 other statements. Please modify your statement to avoid duplication. You can save and publish the statement when it u2019s not duplicated with previously defined statements.

COMMON DPCS2 VALIDATE ERR MSG SINGLE : "Your statement was not published. The statement is duplicated with another statement.

Please modify your statement to avoid duplication. You can save and publish the statement when it u2019s not duplicated with previously defined statements.

COMMON DPCS2 VALIDATE WARNING MSG MULTIPLE : "Your statement is duplicated with 0 other statements. Please modify your statement to avoid duplication.

You can save and publish the statement when it u2019s not duplicated with previously defined statements.",COMMON DPCS2 VALIDATE WARNING MSG SINGLE : "Your statement is duplicated with the another statement.

Please modify your statement to avoid duplication. You can save and publish the statement when it u2019s not duplicated with previously defined statements.

COMMON DPCS2 View History : "View History",COMMON DPCS2 WARN MSG DECLINE STATEMENT : "Warning : Declining the statement will permanently delete this user u2019s job candidate profile.

Do you want to continue?",COMMON DPCS2 WARN MSG INPUT NAME : "Please input an employee name",COMMON DPCS2 assigned to : "assigned to 0 ",COMMON DPCS2 external users : "External users",COMMON DPCS2 internal user : "Internal users",COMMON DPCS2 intranet users : "Intranet users",COMMON DPCS2 onboarding users : "Onboarding users",COMMON DPCS2 simplified onboarding users : "Onboarding users",COMMON RTE COUNTER CHARACTER MESSAGE : "Text formatting and double-byte characters will reduce number of visible characters.

COMMON RTE DESCRIPTION : "Rich text editor",COMMON RTE HYPERLINK HTTP : "http : / / ",COMMON RTE HYPERLINK URL : "Hyperlink URL : ",COMMON RTE INIT WACA DOCUMENT : "Initializing Writing Assistant.

COMMON RTE LABEL : " 0 rich text editor",COMMON RTE MAXIMUM CHAR LIMIT MESSAGE : "You have reached the maximum character limit of 0 .

Please remove some characters before editing further.",COMMON RTE NOT SUPPORTED : "Comments are disabled because rich text is not supported on this device",COMMON RTE PASTE FROM WORD DEFAULT : "You u2019re about to paste in text with Microsoft formatting.

Not all browsers can display Microsoft formatting correctly. We can help you paste in plain text with the Microsoft formatting removed.

You can use the editing tools here to reformat the text. n nClick OK to use plain text (recommended). nClick Cancel to keep the original Microsoft formatting.

COMMON RTE SCANNING DOCUMENT : "Scanning Document...",COMMON RTE SPELL CHECK DOCUMENT : "Spell Checking Document...",COMMON RTE TOOLBAR BOLD : "Bold",COMMON RTE TOOLBAR BOLD DESC : "Give text a rich text format of bold style.

Keyboard shortcut is Control+B on windows, and Command+B on OSX.",COMMON RTE TOOLBAR BULLETS : "Bullets",COMMON RTE TOOLBAR BULLETS DESC : "Insert / Remove Bulleted List.

COMMON RTE TOOLBAR FONT SIZE : "Font Size",COMMON RTE TOOLBAR FONT SIZE DESC : "Change text u2019s font style.",COMMON RTE TOOLBAR HYPERLINK : "Hyperlink",COMMON RTE TOOLBAR HYPERLINK DESC : "Convert text to a hyperlink.

COMMON RTE TOOLBAR INDENT : "Indent",COMMON RTE TOOLBAR INDENT DESC : "Give text an indentation.",COMMON RTE TOOLBAR ITALIC : "Italic",COMMON RTE TOOLBAR ITALIC DESC : "Give text a rich text format of italic style.

Keyboard shortcut is Control+I on windows, and Command+I on OSX.",COMMON RTE TOOLBAR LEGAL SCAN : "Legal Scan",COMMON RTE TOOLBAR LEGAL SCAN DESC : "Run Legal Scan on the text you input here.

COMMON RTE TOOLBAR NOTEBOOK : "Notebook",COMMON RTE TOOLBAR NOTEBOOK DESC : "Use notebook.",COMMON RTE TOOLBAR NUMBERING : "Numbering",COMMON RTE TOOLBAR NUMBERING DESC : "Insert / Remove Numbered List.

COMMON RTE TOOLBAR OUTDENT : "Outdent",COMMON RTE TOOLBAR OUTDENT DESC : "Give text an outdentation.",COMMON RTE TOOLBAR SPELL CHECK : "Spell Check",COMMON RTE TOOLBAR SPELL CHECK DESC : "Run spell check on the text you input here.

COMMON RTE TOOLBAR TEXT COLOR : "Color",COMMON RTE TOOLBAR TEXT COLOR BLACK : "Black",COMMON RTE TOOLBAR TEXT COLOR BLUE : "Blue",COMMON RTE TOOLBAR TEXT COLOR GREEN : "Green",COMMON RTE TOOLBAR TEXT COLOR ORANGE : "Orange",COMMON RTE TOOLBAR TEXT COLOR RED : "Red",COMMON RTE TOOLBAR TEXT COLOR VIOLET : "Violet",COMMON RTE TOOLBAR TEXT COLOR YELLOW : "Yellow",COMMON RTE TOOLBAR TEXT SIZE : "Size",COMMON RTE TOOLBAR TEXT SIZE DOUBLE EXTRA LARGE : "XXL",COMMON RTE TOOLBAR TEXT SIZE EXTRA LARGE : "XL",COMMON RTE TOOLBAR TEXT SIZE EXTRA SMALL : "XS",COMMON RTE TOOLBAR TEXT SIZE LARGE : "L",COMMON RTE TOOLBAR TEXT SIZE SMALL : "S",COMMON RTE TOOLBAR TEXT SIZE TRIPLE EXTRA LARGE : "XXXL",COMMON RTE TOOLBAR UNDERLINE : "Underline",COMMON RTE TOOLBAR UNDERLINE DESC : "Give text a rich text format of underline style.

Keyboard shortcut is Control+U on windows, and Command+U on OSX.",COMMON RTE TOOLBAR WRITING ASSISTANT : "Writing Assistant",COMMON RTE TOOLBAR WRITING ASSISTANT DESC : "Use u201cwriting assistant u201d to help complete this input.

COMMON Title : "Title",COMMON Type : "Type",FB DP CONSENT STATEMENT TITLE : "Data Privacy Consent Statement",FB DP CONSENT STATEMENT TITLE WITH MULTI DPCS : "Data Privacy Consent Statement ( 0 of 1 )",RCM PURGE FREEGE DPCS DECLINE DELETE CANDIDATE : "Decline DPCS is not valid until profile is removed from purge freeze.

This is because declining DPCS would delete profile.",RECRUITING Candidate Profile Delete Profile : "Delete Profile",RECRUITING DELETE ALL DATA : "Delete All Data",RECRUITING DPCS WARNING MSG CANNOT PROCEED : "Unable to Continue",RECRUITING DPCS WARNING PROXIED USER : "The user you u2019re acting as a Proxy for hasn u2019t yet accepted the Data Privacy statement.

You won u2019t be able to access the account until the privacy statement is read and accepted by the user.",RECRUITING REVOKE MSG EXTERNAL : "All your information will be removed and you will be withdrawn from any jobs you applied to.

RECRUITING REVOKE MSG INTERNAL : "All information you entered in the careers

area will be removed and you will be withdrawn from any jobs you applied to.",RECRUITING REVOKE WARNING EXTERNAL : "Warning! This action will permanently delete your account.

RECRUITING REVOKE WARNING INTERNAL : "Warning! This action will permanently delete your job candidate profile.",RECRUITING RTE ERROR SELECT FIELD : "Please select a field to insert.

set("RESOURCES", " / ui / dpcs / js / ckeditor / ckeditor config dpcs.js" : " / ui / dpcs / js / ckeditor / ckeditor config dpcs 213fde74e880033785d2b9603a1299b5.js" ) (window)

set the current state so when the form is submit for lang changed, it keep the same state. setField('career ns', 'job listing');

chain(window, "onload", function() var saveRedirected document.getElementById('joblist jobSaveRedirect').value;var applyRedirected document.

getElementById('joblist jobApplyRedirect').value; var isApplyViaLinkedIn false; isApplyViaLinkedIn document.getElementById('isApplyWithLinkedIn').

value; if (saveRedirected 'saveRedirected') var url " / rcmcjsup?m saveJobReq&company C0007187026P&sr true&"; url + "career job req id " + 24530;

url + "&career job req sec key " + document.getElementById('career job req sec key').value; if (submitExternalAjaxQuery(url, ' / career?

• company C0007187026P&loginFlowRequired true&lang en US')) alert(items.update msg); return true; setField('joblist jobSaveRedirect', 'joblist ' + 'jobSaveRedirect');
• if (applyRedirected 'applyRedirected') var popup new RCMExtDraftAppDialog('24530', '', isApplyViaLinkedIn); ) function applyJobReq(isUserLoggedIn, jobReqId, jobReqSecKey, isApplyWithLinkedIn, elementId) if (isUserLoggedIn true isUserLoggedIn 'true') var popup new RCMExtDraftAppDialog(jobReqId, jobReqSecKey, isApplyWithLinkedIn, elementId);
• else setField('joblist jobApplyRedirect', 'applyRedirected'); setField('career job req sec key', jobReqSecKey); setField('career job req id', '24530');
• setField('navBarLevel', 'JOB SEARCH'); setField('career os', 'job listing'); setField('isApplyWithLinkedIn', isApplyWithLinkedIn);

setFieldAndSubmit('career ns','job save'); function saveJobReq(isUserLoggedIn, jobReqId, jobReqSecKey) var form document.

forms 0 ; if (isUserLoggedIn 'true') var url " / rcmcjsup?m saveJobReq&company C0007187026P&sr true&"; url + "career job req id " + jobReqId;

url url + "&rcm site locale " + "en US"; url + "&career job req sec key " + jobReqSecKey; if (submitExternalAjaxQuery(url)) alert(items.

• update msg); return true; else setField('joblist jobSaveRedirect', 'saveRedirected'); setField('career job req id', '24530');
• setField('navBarLevel', 'JOB SEARCH'); setField('career os', 'job listing'); setField('career ns', 'job save'); setField('pvt hash key', '');
• setField('pvt hash value', ''); form.submit(); function JobListingDpcs2Handler(config) RCMDpcs2Handler.call(this, config);
• extend(JobListingDpcs2Handler, RCMDpcs2Handler, accept : function(acceptJson) var params this.getConfig().params; proceedWithSaveApply(params);
• function checkDpcs2AndProceed(params) var isPublicIntranet false; if(params.isUserLoggedIn) checkDpcs2AcceptanceBeforeProceeding( createDpcs2Handler : function(dpcs2AcceptedOrDeclinedStatusFromServer) return new JobListingDpcs2Handler( dpcs2AcceptedOrDeclinedStatusFromServer : dpcs2AcceptedOrDeclinedStatusFromServer, params : params );

isPublicIntranet); else proceedWithSaveApply(params); function proceedWithSaveApply(params) if(params.evtSrc 'Apply') applyJobReq(params.

isUserLoggedIn,params.jobReqId, params.jobSecKey, params.isApplyWithLinkedIn, params.elementId); else if(params.evtSrc 'SaveJob') saveJobReq(params.

isUserLoggedIn,params.jobReqId, params.jobSecKey, params.saveRedirect); function showMFieldDialog(contextId,values, config) if(!this.

• valueBubble) this. valueBubble new MultipleValueBubble(values); else this. valueBubble.setValues(values); if(!config) / / default values config refocusId : contextId, closeOnEsc : true ;
• SFInfoInContext.show(this. valueBubble,contextId, config); var focusElement SFDom.getElementsByClassName("content", "", "sfOverlayMgr");

if(focusElement 0 ) focusElement 0 .setAttribute("tabindex", "0"); focusElement 0 .setAttribute("role", "note"); SFDom.setFocus(focusElement 0 .

id); function hideMFieldDialog(contextId) SFInfoInContext.hide(contextId); function handleKeyDown(contextId, values, evt) var key SFDOMEvent.

getKeyName(evt); switch (key) case "RETURN" : case "SPACEBAR" : SFDOMEvent.preventDefault(evt); showMFieldDialog(contextId, values, refocusId : contextId, closeOnEsc : true ); break;

Requisition ID 24530 - Posted

08 / 16 / 2024 - CareOregon - Full Time - Permanent - Portland - Multi Location (9)

Job Description Print Preview

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Candidates hired for remote positions must reside in Oregon, Washington, Utah, Idaho, Arizona, Nevada, Texas, Montana, or Wisconsin.

Job Title

IS Service Quality Manager

Exemption Status

Exempt

Management Level

Manager

Direct Reports

Cross Functional Technical Team

Manager Title

Director, IS Service Delivery

Department

Infrastructure

Requisition

24530

Pay & Benefits

Estimated hiring range $135,420 - $165,520 / year, 5% bonus target, full benefits. www.careoregon.org / about-us / careers / benefits

Posting Notes

This is a fully remote position, but you must reside in one of the listed 9 states.

Job Summary

The Service Quality Manager plays a critical role in ensuring the timely and high-quality delivery of Information Services & Business Intelligence (ISBI) services.

This role leads a team focused on assessing and improving internal ISBI processes and efficiency, developing metrics and reporting, and implementing tools to support these goals.

This position involves managing and leading a team responsible for ServiceNow implementation, maintenance, and support. The Service Quality Manager collaborates closely with internal stakeholders, clients, and technical teams to align services with business needs and expectations.

Essential Responsibilities

Service Quality

• Using ITIL as a framework, collaborate with ISBI leadership to identify and address areas of ISBI process improvement.
• Work collaboratively with other teams within ISBI to provide expertise, support, and capacity to solve larger cross team challenges, facilitate resolution of intermittent issues and support processes spanning multiple teams.
• Identify business and systems requirements for new service management technologies in support of continual ISBI process improvement.
• Establish and produce consolidated ISBI performance metrics.
• Develop and maintain strong relationships with stakeholders in other business units and peers in ISBI; collaborates effectively with these groups.
• Identify, recommend, and establish ITIL process owners, as necessary; operate as an ITIL process owner as needed.

ServiceNow Platform Management

• Ensure the creation and maintenance of an agile, streamlined, scalable, and optimized ServiceNow platform.
• Participate in the creation of the strategic vision for ServiceNow within the organization.
• Champion the use of ServiceNow throughout the organization.
• Oversee day-to-day administration and operation of the ServiceNow platform.
• Facilitate daily stand-up meetings and sprint reviews.
• Establish and monitor adherence to platform design, maintenance, and administration best practices.
• Develop and maintain 18-to-24-month roadmap for system improvements in consultation with appropriate stakeholders and ISBI leadership.
• Plan and execute regular releases / upgrades as per agreed roadmap.
• Maintains visibility into vendor roadmaps and appropriately adjust roadmaps, plans, and priorities to maintain low technical debt.
• Implement platform in alignment with ITIL best practices.
• Align the platform with measurable business outcomes.
• Lead project teams, ensuring effective collaboration.
• Coordinate with end users to identify application requirements.
• Work closely with key stakeholders to prioritize tasks.
• Drive continuous improvement and extend ServiceNow as a strategic business platform.
• Set and maintain platform documentation standards, and ensure documentation meets the standards.
• Ensure platform security and compliance with regulatory bodies and statutes, including HIPAA standards for PHI protection and transmission.

Leadership

• Develops, monitors, and reports on KPIs, metrics and SLAs across the team.
• Ensures compliance with internal auditing, HIPAA, and other federal regulations.
• Promotes ISBI programs and staff achievements across the organization through regular and transparent reporting, as well as publishing workplans.
• Develop resource and capacity plans for team's direction and roadmaps.
• Plans, organizes, manages, and monitors work projects.
• Acts as project manager for projects related to ITSM adoption and improvements.
• Ensures project deliverables are met according to quality control schedules and standards.
• Perform business needs analysis and develop functional requirements for projects as needed.

Relationship Management

• Leads effective communication system for work groups, ensuring a collaborative culture.
• Builds and ensures effective relationships across internal teams and external organizations for current or future integration.
• Liaises between the IS Service Delivery team and other IS groups and non-IS business partners.
• Partners with internal leaders and managers to identify improvement plans and processes.
• Partners with or leads other ISBI leaders in support of IT Service Management process improvement, reporting / metrics development, and adoption of ISBI workflow management tools.
• Develops and maintains knowledge of CareOregon's critical functions that support our members and patients; collaborates with stakeholders to understand informational requirements to support department goals.
• Represents CareOregon within and outside the organization, providing productive leadership presence and effectiveness.
• Establishes and maintains cooperative and productive working relationships with internal and external customers.
• Works collaboratively to resolve complex systemic problems and assist internal and external user departments as required.

Employee Supervision

• Manages team(s) and recommends team direction and goals in alignment with the organizational mission, vision, and values.
• Identifies work and staffing needs to meet work expectations; recruits and hires, using an equity, diversity, and inclusion lens.
• Plans, organizes, schedules, and monitors work; ensures employees have information and resources to meet job expectations.
• Leads the development, communication, and oversight of team and individual goals; ensures goals, expectations, and standards are clearly understood by staff.
• Trains, supervises, motivates, and coaches employees; provides support toward employee development.
• Incorporates guidance from CareOregon equity tools into people leadership, planning, operations, evaluation, and decision making.
• Ensures team adheres to department and organizational standards, policies, and procedures.
• Evaluates employee performance and provides regular feedback to support success; recognizes strong performance and addresses performance gaps and accountability (corrective action).
• Performs supervisory tasks in collaboration with Human Resources as needed.

Organizational Responsibilities

• Perform work in alignment with the organization's mission, vision and values.
• Support the organization's commitment to equity, diversity and inclusion by fostering a culture of open mindedness, cultural awareness, compassion and respect for all individuals.
• Strive to meet annual business goals in support of the organization's strategic goals.
• Adhere to the organization's policies, procedures and other relevant compliance needs.
• Perform other duties as needed.

Experience and / or Education

Required

Minimum 7 years' relevant experience, including at least (3) years leading information services teams, and at least (1) year experience in ServiceNow development, architecture, or platform management.

Preferred :

• Bachelor's degree in Information Services, or technology related field
• Minimum 2 years' experience in a supervisory position or minimum 1 year experience in a supervisory position with completion of CareOregon's Aspiring Leaders Program.
• Experience working in health care payer / managed care organizations.
• PMP or other project management training and experience in managing large projects
• ITIL Foundations certification
• Active or expired ServiceNow Certified System Administrator or higher certification

Knowledge, Skills and Abilities Required

Knowledge

• Working knowledge of ServiceNow platform development processes and programming languages.
• Strong understanding of service management and associated tools, processes, and governance frameworks such as ITIL
• Familiarity with Agile development processes
• Understanding of and ability to adhere to governance and process

Skills and Abilities

• Proficiency in ServiceNow administration and workflow management
• Strong analytical skills to assess process efficiency and identify areas for improvement.
• Problem-solving skills to address quality issues
• Strong basic computer applications skills (Access, PowerPoint, Excel, Word, and Outlook) and comprehension of computer programming concepts and practices
• Ability to manage and report on complex systems to internal and external leaders and partners
• Ability to manage architectural direction and drive modernization of business-critical processes
• Ability to lead and develop high performing team members, including hiring, goal setting, coaching, performance management, and development
• Ability to effectively convey team goals and plans ensuring integration into strategic plans and initiatives and understanding by other groups
• Excellent analytical and research skills
• Strong Project Management skills
• Ability to build and maintain professional relationships with business, community, and internal management groups
• Ability to take the initiative to see beyond the original request so that all logically related work is completed without needing a specific request for implied steps
• Ability to delegate and coordinate tasks for multiple people and projects
• Ability to manage the workloads of others and interact effectively and motivate staff to perform at their highest level ...
25 days ago