Customer Service Specialist

CVR Associates, INC
White Plains, NY, US
Full-time

Job Description

Job Description

This position performs various Housing Choice Voucher (HCV) program activities including, but not limited to :

  • Interview Housing Choice applicants / participants to obtain all necessary documentation and complete files as required.
  • Ensure all required information is compiled and maintained in the applicant / participant file. Determine eligibility and / or ineligibility, verifies data, processes application, issues voucher, and conduct home visits, if necessary.
  • Assist client with inquiries and / or problems concerning their housing needs; provide direction regarding responses and resolutions to client inquiries.
  • Provide landlord interface assistance to include but not limited to abatement and inspections.
  • Investigate client issues requiring expertise in determining causes; to include inquires of potential fraud and misuse of funding;

suggest and direct action plan for resolutions.

All additional duties as assigned by supervisor.

QUALIFICATIONS / EXPERIENCE :

  • Bachelors degree PLUS one (1) year of previous experience working with the public in a Housing Choice Voucher Program or similar relevant experience.
  • High School diploma plus a minimum of four (4) years experience working with economically and socially disadvantaged individuals and / or families in a similar capacity.
  • Proficiency with current office technology and software applications.
  • Prior work experience in an office environment is a plus.'

Company Description

CVR is a multi-disciplinary team of affordable housing industry leaders that specialize in program administration and community redevelopment.

Since 1995, CVR has been a leader in the affordable housing industry with clients across the United States, as well as on the islands of Puerto Rico and the U.

S. Virgin Islands since 1995. CVR has over 400 employees and offices in Chicago, New York, Atlanta, Miami and Tampa. CVR provides program management of more than 46,000 Housing Choice Vouchers and has provided oversight in excess of $2 billion in affordable housing development for multiple clients.

Company Description

CVR is a multi-disciplinary team of affordable housing industry leaders that specialize in program administration and community redevelopment.

Since 1995, CVR has been a leader in the affordable housing industry with clients across the United States, as well as on the islands of Puerto Rico and the U.

S. Virgin Islands since 1995. CVR has over 400 employees and offices in Chicago, New York, Atlanta, Miami and Tampa. CVR provides program management of more than 46,000 Housing Choice Vouchers and has provided oversight in excess of $2 billion in affordable housing development for multiple clients.

30+ days ago
Related jobs
Promoted
Apple
White Plains, New York

As a Specialist, it starts with you discovering customers' needs. As a Specialist, you'll become highly skilled at uncovering customers' needs, then following through with meaningful solutions. Do you love how it feels to help others? The Apple Store is dedicated to delivering a customer experience ...

Promoted
Apple, Inc.
White Plains, New York

As a Specialist, it starts with you discovering customers' needs. As a Specialist, you'll become highly skilled at uncovering customers' needs, then following through with meaningful solutions. Do you love how it feels to help others? The Apple Store is dedicated to delivering a customer experience ...

Grit PPO
Croton-on-Hudson, New York

We provide access to a complete team of professional, administrative, technical, and knowledgeable customer service staff to enhance the customer experience and strengthen client relationships. Looking for experienced talent for Sales & Customer Service to solidify sales and assist customers in ...

Suburban Pest Control
Yonkers, New York

Are you a people person with a knack for problem-solving? Suburban Pest Control is seeking a friendly and efficient Customer Service Specialist to be the first point of contact for our valued customers!. Join Our Team as a Customer Service Specialist!. If you’re ready to bring your customer service ...

CVR Associates, INC
White Plains, New York

This position performs various Housing Choice Voucher (HCV) program activities including, but not limited to:.Ensure all required information is compiled and maintained in the .Determine eligibility and/or ineligibility, verifies data, processes application, issues voucher, and conduct home visits, ...

Why Knot Travel
NY, us
Remote

As a Remote Customer Service Specialist, you will play a pivotal role in curating unforgettable travel experiences for our clients. We are seeking a passionate and detail-oriented Remote Customer Service. Respond promptly to client inquiries, demonstrating exceptional communication and customer serv...

Why Knot Travel
NY, us
Remote

As a Remote Customer Service Specialist, you will play a pivotal role in curating unforgettable travel experiences for our clients. We are seeking a passionate and detail-oriented Remote Customer Service. Respond promptly to client inquiries, demonstrating exceptional communication and customer serv...

PepsiCo
Harrison, New York

Experience in customer service (resolving customer issues, ensuring appropriate communication with store managers, following up on customer requests). What's different about Merchandising Specialist - Customer Service positions at PBNA?. Collaborate and share feedback with a team that includes the T...

Prestige Consumer Healthcare
Tarrytown, New York

Customer Service Specialist - International. Must be able to work in a fast-paced environment with daily/ frequent deadlines, possess excellent Customer Service and computer skills. Min 5 years of Customer Service and/or logistics experience in the area of International. Prestige Consumer Healthcare...

PepsiCo
Harrison, New York

Experience in customer service (resolving customer issues, ensuring appropriate communication with store managers, following up on customer requests). What's different about Merchandising Specialist - Customer Service positions at PBNA?. Collaborate and share feedback with a team that includes the T...