Account Manager (Milwaukee)

Agrace is a nonprofit, community health care organization that is nationally recognized as a leader in the hospice industry.

Well known for end-of-life care, Agrace also serves people across southern Wisconsin who are aging, seriously ill or grieving.

Agrace has a strong culture of employee engagement. In 2023, Agrace was named the #1 Top Workplace by the Wisconsin State Journal and Energage, and #79 of the top 100 companies in the country among those with an employee base of 500 to 999 workers!

Hours Monday- Friday 8am-5pm Weekend Rotation Occasional Weekend Requirement Holiday Rotation No Holiday Requirement On Call Rotation No On Call Rotation

WHO YOU'LL WORK WITH (AND WHAT THEY HAVE TO SAY)

The Account Manager serves as the primary contact between Agrace, long-term care facilities, clinics, and other healthcare agencies.

I feel that the organization makes an effort to listen and try to accommodate it's employees to keep them happy. They understand that happy employees makes turnover go down and trickles down into the care we provide.

Homecare Employee, Agrace Annual Engagement Survey.

HOW YOU’LL MAKE A DIFFERENCE IN THIS ROLE (ESSENTIAL FUCTIONS)

The Account Manager is responsible for the management of sales and relationships with healthcare and community partners.

The Account Manager maintains the company's existing relationships, seeks to grow new business, and is responsible for developing, implementing, and coordinating sales activities within the diverse communities we serve.

They are responsible for the goal of enhancing visibility for Agrace resulting in patient, volunteer, and referrals across the full continuum of Agrace services.

Through personal relationships and marketing, the Account Manager is directly responsible for ensuring that all eligible patients have access to all Agrace services.

Outreach / Relationship Building Initiate contact with clinical and community leaders and key stakeholders to introduce Agrace’s continuum of services.

Maintain regular in person contact with assigned accounts and respond promptly. Request a commitment from referral sources to be their preferred provider of hospice and palliative care services.

Identify and recommend areas of opportunity for Agrace where community and clinical partnerships may be enhanced. Represent and network on behalf of Agrace at community and clinical events, which may include weekends and evenings.

Customize outreach content to connect our services to the needs of the customer. Report customer concerns to Agrace leadership.

Education Promote and provide education presentations to all audiences. Participate in the development of outreach presentations and in-service topics.

Attend public events to provide information on services. Provide and / or coordinate annual in-services for assigned accounts and community partners.

Other Duties Participate in internal work groups, meetings, and committees relative to position responsibilities. Stay updated on regulations and policies of referral sources.

Report all activities in sales / marketing software (Salesforce).

Participate and meet monthly team referral goals.

YOU BRING (EXPERIENCE & QUALIFICATIONS)

• Associate degree or equivalent combination of education and work experience
• Minimum of two years of healthcare sales or related experience preferred
• Valid driver’s license, auto insurance, and access to a reliable vehicle
• Knowledge of healthcare partner operations including clinics, hospitals, and long-term care facilities
• Demonstrated success in clinical sales / marketing with a strong sense of developing and maintaining relationships 3. Intermediate Microsoft Office Suite skills
• Ability to work effectively and cooperatively with others.
• Exceptional customer service skills with the ability to resolve conflicts.
• Orientation to detail and proven excellent follow-through
• Ability to communicate effectively verbally and in writing.
• Ability to be flexible in time and task to meet organizational needs.
• Ability to maintain confidentiality about patients, families, caregivers, staff, donors, and organizational intellectual property
• Ability to use proper body mechanics and standard precautions.

Don’t meet these qualifications as written? We would still love to talk about roles at Agrace :

At Agrace we are strengthened by the diverse experiences, cultures and traditions of our staff, patients, and clients.

Together, we pursue a vision of equity in which every Agrace staff member is treated fairly, and every patient and client experiences the respectful, individualized care they need and deserve.

We foster a culture of belonging and inclusion that celebrates people’s uniqueness and leads to meaningful, empathetic connections.

Agrace HospiceCare is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.