Director of Operations

Description

The Company

Miner Ltd, an OnPoint Company, is an industry-leading service and equipment solutions provider with branch-based operations across the country.

OnPoint Group has been awarded the 2020 & 2021 Best Managed Companies ?by Deloitte and been named to the Inc. 5000 Fastest Growing Companies list for eight consecutive years! We believe in challenging the status quo and finding a better way to do business, which is how we have grown into the company we are today.

Miner drives down the cost of warehousing and materials management operations saving our customers revenue and time by understanding their business, finding efficiencies in their operation, providing faster systems repairs and delivering expertly executed scheduled maintenance.

For more than 20 years, Miner has consistently delivered professional emergency maintenance service, equipment analysis and proactive preventative maintenance solutions to companies throughout North America.

Miner solutions leave their customers more time to focus on their core business not on the business of maintenance and materials management.

Job Summary

The Director of Operations will be responsible for managing all aspects of operations and service delivery and the overall financial performance of the self-perform service branches across the assigned territory.

Key Job Responsibilities

• Direct and oversee all operations in an assigned territory. This includes P&L responsibility.
• Provide guidance and support in planning, organizing and directing the activities of operations and service teams.
• Partner with Regional Vice President to develop and execute strategy and policies.
• Collaborate with Director of Sales to ensure continuity between operations and the sales team.
• Communicate all operational and service-related activities across the team.
• Work with clients, vendors and leaders across the territory to ensure goal congruence and consistently exceed our clients’ and employees’ expectations.
• Manage the overall financial performance of the branches across the assigned territory.
• Drive profitable growth through optimizing operations and effective management of assigned assets (people, financial and material).
• Analyze operational processes and provide recommendations for improvements.
• Analyze maintenance service operations to identify potential customers / markets.
• Implement changes on pricing and gross margins.
• Develop strategic operating plans for the self-perform branches that align with the growth and profitability objectives of the broader organization.
• Coach Managers on appropriate levels of operating and overhead expenses incurred in service operations.
• Account Receivable responsibility with a focus on timely execution for the assigned region.
• Serve as a communication channel to share the best practice strategies and results that will enable growth.
• Drive the effectiveness of service operations and make changes to improve performance and ensure that contractual obligations are completed, and customer satisfaction is achieved.
• Drive accountability for key metrics performance indicators that move the business forward.
• Manage process changes, enhancements and modifications to facilitate implementation of new or improved business processes.
• Builds and support an environment that energizes team members to provide high quality, cost efficient, customer-directed service and exceed performance targets.
• Other duties as assigned by supervisor.
• Travel Required 50% of the time across the assigned territory

Key Performance Measurements

• A score card that reflects performance in areas such as safety, completion time for projects, customer satisfaction, and issue resolution.
• Management of team goals including : attitude; diligence; contributions; and willingness & ability to learn new skills and information.
• Equipment Installation and Maintenance Service Sales Revenue, strong incremental improvement to Plan.
• Equipment Installation and Maintenance Service Gross Profit Revenue, strong incremental improvement to Plan.
• New customer growth.
• Growth of existing customer services utilized.
• Driving key business initiatives as the customer needs change.
• Other key metrics prescribed by Miner Ltd. leadership, resulting in positive customer and Company impact.

Requirements

• Bachelor’s Degree preferred. Master’s Degree is a plus.
• Experience with multi-site, geographically distributed workforce.
• Operations experience in a branch-based service industry.
• Experience with direct management experience.
• Previous Sales and / or Account Management success, preferred.
• Excellent interpersonal skills and a collaborative management style.
• Excellent verbal, analytical, organizational, writing and presentation skills.
• Extensive skills in Microsoft Office Products.
• Deep understanding of financial analysis and reporting, key business metrics, forecasting, and annual budgeting.
• Proven ability to thrive in a fast paced, technology driven service environment.
• Ability to work with individuals from diverse backgrounds and with diverse needs and across remote offices.
• Must be results-oriented and demonstrate the ability to work independently and in a team environment as well as to lead and / or participate in cross-functional teams.
• Demonstrated success working in highly collaborative environments with a track-record of accomplishments in measurable business metrics.
• Must possess innovative leadership, communication, delivery, consultative, partnership, and team building skills.
• Travel within the region by car or airplane is mandatory.
• The selected candidate will be required to pass a criminal history background check.
• This job description is subject to change at any time.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to wear approved Personal Protective Equipment (PPE), carry tools, use hands to maneuver, handle or feel, and hear and talk.

The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch or crawl.

Specific vision abilities required by this job include close vision and the ability to adjust focus. Employees must maintain a high level of self-awareness about their surroundings due to the high level of high voltage AC / DC power in the work environment.