Champions Do More
Responsibilities
- Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
- Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates
- Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC.
- Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
- Able to pull and review all data procedures for / with Body Technicians and complete post-scanning for each vehicle in the repair process
- Pre-close the final repair order, Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete
Qualifications
- Customer Service Skills
- Organization and multi-tasking skills, good time management and the ability to adapt easily to fast-paced environment
- Knowledge of dealing with Insurance partners preferred. Progressive and Mitchell experience a plus .
- Ability to deal with fast paced environments
- Knowledge of multiple estimating systems, CCC one preferred, Mitchell & Audatex
Benefits
- Competitive pay
- Weekly Paychecks
- 401K with company match
- Medical / Vision / Dental Insurance
- Additional elective benefits
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