The Details
Location : Westfield Valley Fair
Position : Customer Care Agent
Hours Available : Full-time hours available schedule will vary based on locations needs
Pay Rate : $22.00 / hour
The Spirit of the Position :
The Customer Care Agent provides exceptional customer service by answering inbound calls to help resolve inquiries, complaints, etc.
in a positive and professional manner. This includes troubleshooting and reporting issues.
Principal Job Duties :
- Answer incoming calls in a timely and professional manner.
- Be responsive and timely with correspondence and problem resolution.
- Display a caring attitude and develop a rapport with the customer base.
- Use best practices to provide best in class customer service.
- Log call activity and enter call data / information into the tracking system.
- Support LAZ field operations.
- Other related duties as assigned.
Education :
High school diploma or GED required.
Experience :
- Minimum 1 year call center or phone experience required.
- Parking industry experience preferred but not required.
- Working knowledge of Excel, Word, Power Point and General Microsoft Office Applications.
Skills :
- Ability to communicate professionally and effectively.
- Excellent phone, interpersonal, and organizational skills.
- Ability to speak, read, and comprehend English language.
- Bi-lingual abilities, including Spanish, are preferred but not required.
- Demonstrates a sense of urgency and timeliness.
- Demonstrates the ability to seek improvement.
- Excellent team building and interpersonal skills.
Physical Demands :
Ability to lift, push and pull at least 10 pounds.
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