Platform Support Technician

VirtualVocations
Jackson Heights, New York, United States
Full-time

A company is looking for a Platform Support Technician responsible for providing initial assessment, triage, and resolution of Cloud-related incidents and service requests.

Key ResponsibilitiesDiagnose and troubleshoot Cloud-related incidents and service requestsFulfill service requests related to software, hardware, and workplace equipmentContribute to knowledge base documentation and monitor system alertsRequired QualificationsHigh school diploma or equivalent1-3 years of experience in IT support or a related fieldBasic understanding of Cloud computing conceptsExperience with ticketing systems and IT service management principlesAssociate's or Bachelor's degree in Information Technology or a related field (nice to have)

17 days ago
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