Network Operations Controller

POSITION SUMMARY :

The Network Operation Controller will report to the Network Lead Operations Controller and play a key role in assisting the commercial and operational teams with planning, modifying and executing flight schedules.

The Network Operations Controller will be responsible for coordinating and facilitating communication with online stations and customers.

The role requires a high level of attention to detail and the ability to work collaboratively with other departments.

Network Operations Controller Primary Duties :

• Perform all duties of a Network Ops Controller.
• Develop and maintain the airline's flight schedule, ensuring optimal utilization of aircraft and resources while meeting customer demand and requests.
• Monitor and adjust flight schedules to optimize efficiency and minimize operational disruptions.
• Ensures cargo loads are managed properly and directed to the correct locations in the most efficient and cost beneficial manner possible.
• Coordinate with other departments, including members of the OCC, Commercial and Ground Ops, to ensure smooth and efficient flight operations.
• Review and analyze flight data to identify areas for improvement in scheduling and resource utilization.
• Create and complete any required reporting of flight or freight information to various departments and leaders within the company.
• Verify flights in Smart Kargo with the appropriate reports and load sheet.
• Review and update daily turnovers with details and explanations when delays are experienced.
• Ensure movements in Smart Kargo are being sent and captured correctly.
• Other duties as assigned.

Charter Control :

• Act as the Charter Control Tower coordinating all activities related to charter flight operations. This includes the planning, coordination, progress, and post-flight requirements.
• Liaise with all stakeholders including but not limited to : OCC, Permitting, Crew Scheduling, Tech Ops, Flight Ops, Ground Ops, Warehouse Operations, Load Masters, Commercial & Charter Sales.
• Execute charter flight schedules in coordination with charter customers and sales teams.
• Ensure aircraft and resources are allocated efficiently.

Customer Service :

• Monitor customer feedback and ensure high levels of customer satisfaction are maintained.
• Communicate effectively with customers regarding flight schedules and any changes or disruptions.

Handling Irregular Operations :

• Work closely with the OCC to monitor and manage flight disruptions and cancellations.
• Collaborate with the OCC to develop contingency plans for operational disruptions, with a customer focus in delivering product in a safe, timely and efficient manner.
• Communicate effectively with customers regarding cancellations and providing available solutions or recommendations.
• Ensure all customer needs and concerns are addressed promptly and effectively.

JOB PERFORMANCE STANDARDS :

• On-time Performance Focused
• Aircraft Fleet Utilization
• Cost-Minded Planning
• Performance Based Assessment
• Route and Cargo Optimization
• Customer Satisfaction Prioritization

PREFERRED QUALIFICATIONS, EDUCATION AND EXPERIENCE :

High School Diploma or GED.

• 1-year experience in airline operations or related field.
• AIMS and / or Smart Kargo experience preferred.
• Must have strong analytical skills.
• Preferred experience with MS Office products, Teams, Excel, Word, etc.
• Strong written and verbal communication skills.
• Ability to work in interdepartmental team settings.
• Ability to multi-task, coordinate schedules and drive operations under high pressure situations.

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THE POSITION :

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

The noise level in the work environment is typical of that of an office. Incumbents may encounter frequent interruptions throughout the workday.

Physical Demands

This is largely a sedentary role and requires being able to remain in a stationary position for prolonged periods of time.

Occasionally, the person in this position is required to move / traverse inside the office to access file cabinets, office equipment, etc.

The person in this position regularly communicates with others in person, by phone, or through correspondence.

LANGUAGE SMART KARGOILLS :

The employee must possess strong interpersonal and communications Smart Kargoills, be able to effectively present information, respond to questions from managers, employees, vendors, and the general public, and proficiently write reports and business correspondence.

TRAVEL : Negligible

Negligible

ACKNOWLEDGEMENT :

The above statements are intended to describe the general nature of work performed in this position. These statements are not to be construed as an exhaustive list of all responsibilities, tasks, and skills required of an employee in this position .

Amerijet International, Inc. reserves the right to request that other tasks be performed when warranted (for example, by emergencies, changes in personnel or workload, corporate reorganization, or technical development).

Amerijet International, Inc. also reserves the right to revise this job description.

AAP / EEO STATEMENT :

Amerijet International, Inc. is an equal opportunity and affirmative action employer and will consider all qualified applicants without regards to race, color religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factors under federal, state or local law.

Any applicant requiring assistance with our online application process or who needs and accommodation for the application process due to a disability, should send an e-mail to [email protected].

LEGAL NOTICES TO ALL APPLICANTS :

EEO is the Law

Pay Transparency Non-Discrimination Provision

Employee Rights Under The Family and Medical Leave Act

Employee Polygraph Protection Act

E-verify Participation

DOJ Right to Work

Florida Law Prohibits Discrimination

Dade County Living Wage Ordinance