Job Summary :
Patient Navigator collaborates with clinical and medical staff to provide culturally sensitive one-on-one support and guidance to patients and families with social determinants of health (SDH) needs.
This position requires an ability to uphold the principles of confidentiality, and implements and supports the philosophy, mission, values, standards, policies and procedures of The Ohio State University Wexner Medical Center.
Patient and Family Relations serves as a liaison between the organization, patients and their families and assists with retrieving and communicating personal health care information between appropriate internal and external parties to assure patient, family, provider, organizational and regulatory requirements are met.
Provides support to patients, families and providers through education, application and evaluation of best practices designed to enhance the patient and family experience.
Employs highly developed interpersonal skills to resolve concerns and proactively works to reduce opportunities for communication failures.
Assists with interpreting hospital policies, procedures and services.
Minimum Requirements :
Bachelors required; Valid Ohio Drivers License required
Desired Requirements :
3 years of professional experience desired with a social service agency, community-based program, or health-related institution;
experience working and / or volunteering with children and / or families. Strong appreciation for and ability to consistently provide the highest level of customer service.
Strong emotional and social intelligence. Ability to connect with persons across disciplines and social stratifications.
Ability to be autonomous and collaborative.
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Patient Navigator collaborates with clinical and medical staff to provide culturally sensitive one-on-one support and guidance to patients and families with social determinants of health (SDH) needs. Patient and Family Relations serves as a liaison between the organization, patients and their famili...
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