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Bilingual Consumer Support Specialist

VirtualVocations
Burbank, California, United States
Full-time

A company is looking for a Consumer Support Specialist 1 - Bilingual Spanish - Remote.Key ResponsibilitiesManage front-line communications with consumers to resolve pricing and program-related issuesDocument call activity in CRM and ensure timely resolution of issuesProcess consumer privacy requests and maintain quality assurance scoresRequired QualificationsFluency in English and SpanishExperience with Customer Relationship Management (CRM) platforms, such as SalesforceProficiency in Microsoft Office products, including ExcelAbility to work evenings and weekends, including the 11 : 00 am to 8 : 00 pm CST shiftDemonstrated success in providing customer service and conflict resolution

2 days ago
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