CUSTOMER RELATIONS SPECIALIST

If you have a passion for aviation and enjoy working with customers, please

come and join the #1 FBO in the Southeast!

Why Banyan.....? Banyan Air Services Inc.is the largest aviation complex in the

southeast located in beautiful Fort Lauderdale. We are a full-service aviation

company, providing award-winning FBO services, and maintenance, repair and

overhaul (MRO) on turbine powered aircraft. Our team has a deep passion for

excellence in aviation services and we are looking for enthusiastic individuals

with the same passion.

Position is hourly, salary starts at $20 / hr and up, depending on experience.

Must be able to work weekends and holidays. On-the-job training is provided.

2nd Shift 2 : 00pm-10 : 00pm and Weekends (two consecutive days off during the

week)

Job Responsibilities :

The Customer Relations Specialist role is key when providing support to our

traveling customers; passengers and crew members alike. It requires daily

interaction with customers, co-workers and vendors in the utmost professional

manner. Attention to details, a courteous and positive attitude are always

expected to be in display. These interactions can be in person, over the phone,

by email or radio. Although customer support is top priority, many of the CSRs

daily tasks involve using computers during these interactions, for this, a high

level of concentration is imperative as the environment changes frequently and

at a fast pace. Responsibilities include but are not limited to assisting and / or

providing customers with the following : fuel orders, aircraft online times,

notices of arrivals / departures, catering arrangements, making hotel and car

rental reservations, providing verbal and / or written directions, handling of

aircraft and private vehicle keys. The CRS is also responsible for entering

data related to invoicing and payment processing. In addition, maintain the

appearance of the FBO with general cleaning and stocking the pilot and passenger

area with coffee, water and other items as provided. Our goal is to build

customer loyalty through service excellence in a work environment where the

employees enjoy their work because they have accepted responsibility for the

success of the company.

Experience and Skills Required

A high school diploma or equivalent

A minimum of two-years customer service experience

Must possess a valid driver's license

A professional appearance

Ability to multitask, prioritize, and follow through on projects

Excellent communication and listening skills

Must be able to lift up to 30 lbs, with the ability to bend, twist and squat

while performing job duties

The CRS must be able to accommodate changing work hours, variable schedules

and weekend work as required.

JOB SPECIFICATIONS :

This job description in no way states or implies that these are the only duties

to be performed by the teammate(s) incumbent in this position. Teammate(s)

will be required to follow any other job related instructions and to perform any

other job related duties requested by any person authorized to give instructions

or assignments.

A review of this position has excluded the marginal functions of the position

that are incidental to the performance of fundamental job duties. All duties

and responsibilities are essential job functions and requirements and are

subject to possible motivation to reasonably accommodate individuals with

disabilities. To perform this job successfully, the incumbent(s) will process

the abilities and aptitudes to perform each duty proficiently. Some

requirements may exclude individuals who pose a direct threat or significant

risk to the health or safety of him or her or other teammate(s). Requirements

are representative of minimum levels of knowledge, skills, or abilities.

This document does not create an employment contract, implied or otherwise,

other than an at will employment relationship.

Working Together, Growing Together, Winning Together