Automobile Service Writer / Manager

Job Title : Automobile Service Writer / Manager

Location : Maple Grove Bp.

Job Type : Full-Time

Position Overview :

We are seeking a knowledgeable and customer-focused Automobile Service Writer / Manager to oversee daily operations of our service department. This role combines strong customer service skills with technical understanding of automotive repair and maintenance. The Service Writer / Manager will act as the liaison between customers and technicians, ensuring a smooth workflow, accurate repair documentation, and a high level of customer satisfaction.

Key Responsibilities :

• Greet customers, listen to their concerns, and accurately document vehicle issues.
• Create, explain, and manage repair orders with clarity and professionalism.
• Provide cost estimates, timelines, and obtain customer approval for services.
• Assign and schedule work to technicians based on skill, availability, and priority.
• Monitor repair progress and communicate updates to customers.
• Ensure all services are completed accurately, on time, and within budget.
• Handle warranty claims, insurance paperwork, and parts ordering as needed.
• Maintain a clean, safe, and organized service area.
• Train, supervise, and support service staff to meet performance goals.
• Promote additional services, preventive maintenance, and dealership / shop specials.
• Resolve customer complaints with professionalism and efficiency.
• Track department performance metrics, including sales, productivity, and customer satisfaction.

Qualifications :

Preferred Skills :

Compensation & Benefits :