Graduate Administrative Assistant (GAA)

Position Summary

The position reports directly to the Clinical Operations Manager and in collaboration with the

Associate Dean of Interprofessional Education and Community Engagement. The Care

Coordinator plays a crucial role in ensuring seamless client care and efficient operation of

healthcare services. This position involves work directly with clients to help them achieve their

health and wellness goals through personalized education and support programs, coordinating

client care activities, and facilitating communication among healthcare providers, clients, and

their families. This person will collaborate with clinic management, healthcare providers, and

students to foster a respectful and collaborative environment that prioritizes the needs of clients

and supports student training. Job Duties and Responsibilities 1. Client Care Plan Support :

Conduct assessments to understand clients’ health status, lifestyle, and goals.

Assist clients in recognizing their healthcare options.

Help clients establish their individualized CARE Team and understanding the roles and

responsibilities of CARE Team members.

Assist the client and CARE Team to develop personalized care plans based on the clients’

needs and preferences.

Assist clients in understanding their personalized care plans.

Motivate and support clients in making sustainable health behavior changes.

Track client progress through regular follow-ups and re-assessments.

2. Client Coordination :

Ensure clients receive timely and appropriate care by liaising with healthcare providers.

Assist with scheduling client appointments, treatments, and follow-ups.

3. Communication and Collaboration :

Serve as the primary point of contact for clients, families, and healthcare providers.

Facilitate communication between clients and their healthcare teams to ensure clear

understanding and continuity of care.

Collaborate with interprofessional teams to develop and execute personalized care plans.

4. Client Support :

Advocate for client needs and preferences, ensuring they are respected in the decision-

making process.Provide support and resources to clients and families to help them navigate the healthcaresystem.

Provide ongoing coaching and encouragement to help clients overcome challenges.

Maintain client relationships after discharge from an episode of care.

5. Resource Coordination :

Educate clients and families about available resources in the Community Care Clinic.

Connect clients with additional community resources, health services, and support

programs, such as financial assistance, social services, and support groups.

Develop and maintain a network of contacts within healthcare and social services

communities across central Arkansas.

6. Administrative Duties :

Maintain client records ensuring confidentiality and compliance with HIPAA regulations.

Manage healthcare databases and generate reports as required.

Assist with the development of policies and procedures to enhance healthcare delivery.

7. Other duties as assigned. Skills Considered Essential for Success -Knowledge of the organization and administration of higher education.

• Knowledge of state, federal, and university rules, regulations and procedures.
• Ability to work in a diverse and dynamic environment.
• Ability to work collaboratively and independently with common goals as a part of a team.
• Ability to make sound judgments and assist in resolving student concerns.
• Effective interpersonal communication, writing, and organizational abilities.
• Civility in all interactions of a public or confidential nature.
• Demonstrate follow-up contacts and consultations in a timely manner. Required Education and / or Experience 1. Bachelor’s degree in Health Promotion, Psychology, Healthcare Administration, related

field, OR

2. Certification in Health Coaching, Certification in Client Navigation, or other relevant

experience License(s) / Certifications (Required or Preferred)