Description
Join Our Team at Remedi SeniorCare as a IT Support Technician!
Are you passionate about solving tech problems and supporting essential services? We’re looking for a IT Support Technician who will help maintain and troubleshoot computer software and hardware across multiple institutional pharmacies that operate 24 / 7 / 365.
If you love hands-on problem solving and want to be part of a dynamic IT team, this is the role for you!
What We Offer : Paid Time Off
Paid Time Off
Cutting-edge, closed-door facility designed for success.
Comprehensive Medical, Vision, and Dental Insurance
Flexible Spending and Health Saving Accounts
Life insurance / Long-and Short-term disability
401K plan
Pet Insurance and more!
What You’ll Do :
Provide first-level triage and resolution for technical issues, assigning trouble tickets as needed.
Install and configure a wide variety of computer hardware and peripherals.
Identify when software licensing is needed and install software with moderate complexity.
Recommend standard software solutions to meet user needs and assist the Network Engineering team when required.
Deliver hands-on and remote support for tier 2 end users, ensuring quick resolution of issues.
Participate in small and large-scale moves, ensuring a smooth technical transition.
Work on diverse projects requiring technical resources and provide technical and logistical insights during project meetings.
What You’ll Bring :
Solid understanding of IT operations best practices and project management fundamentals.
Ability to work efficiently in a change-controlled environment while supporting a 24 / 7 operation.
Experience in performing technical analysis, troubleshooting, and providing expert-level support.
Strong familiarity with Windows 7, MS Office Suite, and hardware repair / troubleshooting.
Skills to disassemble computer equipment, replace defective parts, and upgrade systems.
Self-motivated with the ability to prioritize customer needs and work independently.
Exceptional attention to detail, decision-making, and problem-solving skills.
Team-oriented, with excellent communication skills, both written and verbal, to effectively collaborate with technical staff and internal customers.
Qualifications :
Associate degree or technical certification preferred (MCSE / MCP certification a plus).
1-2 years of experience with PC hardware, operating systems, and troubleshooting.
Preferred certifications : CompTIA A+ and Network+.
Ability to write and contribute to manuals, processes, and procedure documentation.
Willingness to travel to support multiple pharmacy locations (10-20% travel).
Occasional after-hours support as needed to maintain operations.
Why You’ll Love Working With Us :
At Remedi SeniorCare, we don’t just offer jobs we offer careers where your contributions can make a real difference in the lives of seniors across the country.
You’ll be part of a team that embraces innovation, collaboration, and the drive to continuously improve.
Ready to Make an Impact?
If you're looking to join a company that values your skills, supports your growth, and works together to create a healthier tomorrow, we’d love to hear from you! Apply today and start your rewarding journey with Remedi SeniorCare
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