Job Description
Job Description
Benefits :
- Life Insurance
- Company parties
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Training & development
- Vision insurance
The Metro Inn Detroit Downtown is seeking an engaging, friendly and detail orientated Front Desk and Night Auditor Associate.
This individual will provide extraordinary service while creating memorable experiences for our guests filled with the highest quality of hospitality service.
Our Night Auditor is also responsible for setting up breakfast each morning.
Responsibilities
- Ability to work all shifts, including weekends, evenings and holidays
- Greet guests in a friendly manner and follow check-in procedures
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Handle incoming telephone calls and other guest communication in a discreet fashion
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients complaints in a timely and professional manner
- Communicate with our housekeeping staff to ensure all rooms are clean. Communicate with other departments in a friendly and professional manner
- Confirm group reservations and arrange personalized services
- Follow set policies
- Be aware of local attractions and restaurants and make recommendations to guests
- Accurately communicate with other shifts regarding issues arising from day-to-day operations
- Customer service attitude
- Excellent communication and organizational skills
- Reliable transportation
- Ability to learn quickly and work in fast paced position with constant guest interaction
- Ability to lift, pull, and push moderate weight (minimum of 20 lbs)
- Must possess basic computer skills, i.e. Word, Excel, etc.
- Valid drivers license
- Other duties as required
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