Customer Service Representative

Job Description

Job Description

Peacock Properties LLC is growing our team! We are looking for a full-time Customer Service Representative to support our team and customers at our office in Charlestown, MA.

The ideal candidate will :

• Have previous experience handling a high-volume phone line
• Distribute incoming calls to our team
• Monitor incoming text messages from owners and respond or distribute to team as needed
• Create maintenance tasks in our ticketing system resulting from incoming calls / texts
• Assist in the resolution of general inquiries
• Collection and distribution of mail
• 6D completion
• Preparing and mailing owner communications
• Oversee office supply ordering
• Other general administrative duties as assigned
• Enjoy working with people and in a fast-paced environment
• Be able to remain calm and empathetic with callers at all times

Candidate must have reliable transportation to our Charlestown office.

Applications without resumes will not be considered. NO RECRUITERS.

Qualifications

The ideal candidate will be a capable administrator whose employment history reflects experience associated with administrative functions.

Must have a proven ability to track milestones and initiatives. Said candidate must also be proficient in the Microsoft Office Suite with an emphasis on Word, Excel and Outlook.

In this fast paced office environment, the successful candidate will be able to multitask and prioritize so that deadlines are met in a timely and accurate manner.

The candidate must possess strong attention to detail. A strong background in customer service is essential. Excellent communication skills are a necessity.

Job or personal history with, or inclination toward, property management would be a positive attribute.

The Peacock Vision We are breaking the mold of old-school property management by combining the critical in-person support that you desire on a daily basis with modern technology that provides for a more efficient and transparent approach.

CREATE A POSITIVE IMPACT IN THE COMMUNITY YOU LIVE IN When we formed Peacock Properties in 2014, we were driven by the idea that we could change the property management industry as we knew it a slightly antiquated, traditional and old school business.

Our goal, since day one, was to build a modern-thinking company that could make a positive impact on the communities we serve.

And as our company grew, so did our team. We made it a point to align ourselves with other youthful, energetic, agile, quick-thinking, and highly service-oriented professionals, who stood behind our companys shared vision.

Flash forward a few years, and we are now one of the most trusted and respected property management companies in Greater Boston.

At Peacock Properties, Its All About Teamwork

As a group of avid Boston sports fans, and founders of a successful business, we understand that the difference between success and failure is having a great team.

For us, a great team is formed when clear expectations are set and met. We expect every member of our team to commit to our companys shared vision and purpose.

• Care for others and strive to always make people feel like they belong.
• Listen intently, communicate clearly, and set well-defined expectations.
• Tell it straight, admit fault and learn from mistakes.
• Prioritize work that advances our clear and purposeful mission.
• Always strive to build positive, long-term relationships with your fellow colleagues, clients, vendors and community members.
• Encourage each other to think like entrepreneurs, stay curious, be innovative, collaborate, learn from adversity, and most importantly, face everything with honesty and integrity.
9 days ago