Overview
Successful Customer Service Representatives (CSR) are the primary point-of-contact with our customers. They are the face" of PLS.
As such, they are accountable for delivering superior customer service. They also sell company products and services. The CSR is accountable for maintaining company standards of quality and complying with all policies and procedures.
Responsibilities
Job Responsibilities :
- Providing outstanding customer service to ensure repeat business
- Promoting our products and services to current and potential customers
- Ensuring all transactions are completed in compliance with federal, state, and local regulations
- Following company policies and procedures
- Maintaining a balanced cash drawer
- Completing all transactions accurately, including cash handling
- Using multiple computer applications to access information and process transactions
- Resolving customer complaints or referring complaints to the Store Manager for resolution
- Maintaining a safe, organized, and clean environment
- Performing other duties as instructed by management
Qualifications
Job Requirements :
- Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred
- Ability, willingness, and comfort to engage with customers
- Strong verbal communication
- Ability to drive sales
- Exceptional attention to detail and ability to multi-task
- Professional appearance and demeanor
- Able to work flexible hours, including early morning, evenings, weekends, and holidays
- English fluency is required
- English / Spanish bilingual is a plus
Physical Requirements :
- Must be able to sit and / or stand for long periods of time.
- Ability to lift 15 lbs.
- Must be able to work in restrictive spaces and keep their concentration in a busy environment with moderate to high noise levels
Benefits :
Benefits for eligible employees include medical / dental / vision, 401k, vacation, opportunities for advancement, on-going training available.
We strive to demonstrate our Core Values in all positions at PLS :
Communication Customer Focus Integrity and Trust Teamwork Results
Customer Service/Inside Sales Representative II
Responsible for supporting the company's sales goals through great customer service, maintaining quality relations with existing accounts, and providing sales coverage by performing the following duties:. Clarify and fulfill customer requests/needs by presenting various selections of products and se...
Customer Service Representative- Overnight Shift
Successful Customer Service Representatives (CSR) are the primary point-of-contact with our customers. Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred. As such, they are accountable for delivering superior customer service...
Ambulatory Services Representative (Customer Service)
Position: Ambulatory Services Representative - Customer Service Representative (ASR). Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues. The incumbent is responsible for coordinating all the fun...
Customer Service Representative I-Recruited
This position will work alongside Campus Service Center staff members at the customer service desk making ID cards for walk in customers during summer programs through Fall Move In. Provide customer support to faculty, staff, students or visitors who are seeking services, assistance, information or ...
Customer Service Representative
Preferably holds an Associate's Degree; alternatively, possesses 2-3 years of customer service experience in HVAC or technical fields. Provide initial responses to customer inquiries via calls and emails, ensuring prompt resolution or escalation to appropriate staff. Cultivate and maintain strong c...
Customer Service & Data Entry Representative ($19/hr)
Customer Service & Data Entry Representative($19/hr). We arecurrently seeking a dedicated Customer Service & Data Entry Representativeto join our team on a fully remote basis, offering a competitive hourly rate of$19. ...
Customer Service Representative
Reporting to the Director of business development, the Customer service representative will be in charge of providing a customer and internal support for the DE LA FONTAINE products. Customer Service Representative. The service offered to customers. Answering customers’ questions on various matters ...
Customer Service Representative
REQUIREMENTS: Excellent sales, communication, and customer service skills required Goal-oriented with an ability to achieve sales in memberships for one-on-one and group assisted stretch and retail Ability to learn and use the Club Ready software system Ability to stand or sit for up to 8 hours thro...
Customer Service Representative
Everlight Solar is seeking a skilled highly energetic and motivated individual to join the Everlight Solar team as a Customer Service Representative! This is a FULLY REMOTE, full-time, entry level, evening shift position, with some weekend work. The Customer Service Representative will act as a...
Front Desk / Customer Service Representative
The Front Desk Representative promotes quality customer service, processes sales and registrations, and is responsible for representing the company in a positive image as they will lead in growing Goldfish Swim School’s member base. One year of previous customer service and/or administrative office ...