Computer User Support Specialist

Computer User Support Specialist

Requisition : 2023-10-003

Description / Job Summary

Computer User Support Specialist (Help Desk)

Fort Rucker

Requires US Citizenship

Employment Term and Type : Regular, Full Time

Required Security Clearance :

Secret

Required Education : Associates Degree

Associates Degree

Job Description

The PC Technician interacts daily with the customer to ensure productivity. The PC Technician

resolves IT issues they may have with existing desktops, laptops, software installation issues, and

other critical needs. The PC Technician works in a fast-paced, dynamic team environment

supporting the Fort Rucker NEC program at Fort Rucker, AL.

Primary Duties and Responsibilities :

Provide highly technical Tier-II expertise in PC installation, configuration, application

customization, testing, and cutover support.

Provide IT support using best practices in conjunction with existing policies and procedures

within a government infrastructure environment.

Follow pre-established guidelines for the process of performing the functions of the position.

Adhere to instruction from immediate supervisor based on re-prioritizing tasks based on

customer needs.

Provide primary customer support remotely but must travel to various sites on base as

needed to provide desk-side support.

Provide troubleshooting support for software and hardware.

Resolve and document problems when installing and upgrading systems and software.

Provide support for the administration of remote access systems.

Provide troubleshooting and installation support for Tandberg desktop Video

Teleconferencing (VTC) systems.

Monitor all work orders and trouble tickets for status and compliance with established

timeframes for work performance.

Provide troubleshooting and installation support for Nortel and Cisco VOIP desktop

instruments.

Requirements

Active DoD Secret Security clearance

Active CompTIA Security+ CE or A+ CE certification.

Active MCSA Windows 8 certification or higher. (Must obtain within 60 days of hire)

Minimum 2 years of practical professional technical experience in computer systems

software and hardware operation and maintenance within the DoD environment.

Proficient in Enterprise ITSM.

Associate's Degree in Computer Science, Information Systems, Engineering, Business, or

related scientific or technical discipline ( however, an additional two (2) years of related

specialized experience may be substituted ).

Additional Information

This position description is not intended as, nor should it be construed as, exhaustive of all

responsibilities, skills, efforts, or working conditions associated with this job. This and all positions

are eligible for organization-wide transfer. Management reserves the right to assign or reassign

duties and responsibilities at any time.

Company Overview :

Athena Technology Group, Inc. (ATG) is a Service-Disabled Veteran Owned

Small Business (SDVOSB) focused on Information Technology and Communications consulting,

system engineering, integration, deployment, and operation of state-of-the-art command and control

and information systems that deliver a critical network-centric solution to the warfighter. With a

proven track record of technical support to our customers, we are looking for innovative industry

professionals to join our team.

ATG offers a generous compensation package, including health, dental, vision, 401(k), group life

insurance, and educational reimbursement, among other benefits.

We value our employees and strive to offer many opportunities for professional growth.

ATG is an Equal Opportunity / Affirmative Action Employer

Minorities / Females / Vets / Disability