Desktop Support Technician - Temp to Perm

Job Description

Job Description

Description : About Celularity

About Celularity

Celularity Inc., headquartered in Florham Park, N.J ., is a biotechnology company leading the next evolution in cellular medicine by developing off-the-shelf placental-derived allogeneic cell therapies for the treatment of cancer and immune and infectious diseases.

Celularity is developing a pipeline of off-the-shelf placental-derived allogeneic cell therapy product candidates including T cells engineered with a chimeric antigen receptor ("CAR"), natural killer ("NK") cells, and mesenchymal-like adherent stromal cells ("MLASCs") and exosomes.

These therapeutic candidates target indications across cancer, infectious, and degenerative diseases. Celularity believes that by harnessing the placenta’s unique biology and ready availability, it will be able to develop therapeutic solutions that address a significant unmet global need for effective, accessible, and affordable therapeutics.

Summary

Celularity, Inc. is looking for a Desktop Support Technician to provide responsive, high quality customer support to our end users.

This role will support the hardware and software, and light administration of systems used by end users companywide.

Responsibilities

Provide highly responsive hardware and software support services for computer users; ensure problems are managed and resolved in a timely, professional manner;

follow up with users to ensure satisfaction.

• Install, configure, test, maintain, upgrade, and troubleshoot workstation computers and peripheral devices; maintain server operating systems and services and ensure network interfaces and connections between system components.
• Provide software support by completing software installations and assist users of various levels of computer sophistication in the operation of a wide variety of new and existing software.
• Establish and maintain a variety of user accounts, user-related network resources, and security access protocols and systems.
• Work with ticketing systems to manage user requests and support
• Provide remote support to a variety of users nationwide using remote support tools over the phone
• Perform routine research, analysis, and problem diagnosis, consult with internal and external technical staff when required, and repair or replace equipment as necessary.
• Administer user accounts in Microsoft Active Directory, and Office 365
• Tier I support of Single Sign On, Multi Factor Authentication, Office 365 systems (Skype for Business / Teams, Cloud PBX, Cloud Conference Calling, Exchange Online, and SharePoint online)
• Maintain accurate asset management by maintaining records of all systems in production, and in stock, or retired
• Set up, maintain, and troubleshoot A / V equipment, ensuring smooth operation for meetings, presentations, and executive boardroom sessions.
• Assist in setting up IT systems and rooms for internal and external audits.
• Provide exceptional, personalized IT support to the C-Suite, addressing issues quickly and discreetly.
• Adheres to, updates, and creates SOPs for day-to-day operations
• Design and prepare technical reports, presentations, or briefs

Requirements :

Education and Experience

• Minimum of bachelor’s degree or equivalent work-related experience
• 3+ years of directly related experience
• Microsoft technology stack expertise, including Active Directory 2012, Windows 8.1-10+, Office 365 E3-E5, Microsoft Office 2013+
• Imaging Systems for deploying desktop images
• Experience assisting employees of varying levels of computer expertise; ability to clearly and concisely communicate technical information to staff of all levels of technical sophistication.
• Ability to diagnose and repair problems with computers, peripheral devices, and network-related equipment.
• Ability to think logically and analyze technical information, including written manuals, computer / equipment mechanisms and parts.

Preferred Qualifications

MCT or better preferred

Working Conditions

Open office environment

Must be authorized to work directly for Celularity in the U.S.

No agency submittals accepted

Celularity is an Equal Opportunity Employer