Operations Manager for Domain Registrar

A company is looking for an Operations Manager for Domain Name Registrar Services.

Key Responsibilities :

Develop and implement strategies to drive client success and retention

Oversee and manage the client success team, providing guidance, support, and training

Monitor client satisfaction levels and proactively address any issues or concerns

Required Qualifications :

5+ years of experience as a leader managing large teams in a service delivery environment

3+ years of managing a delivery team in the Domain Name industry

Professional experience in the domain name industry with a solid understanding of domain registration processes

Proficiency in domain management software and systems

Strong understanding of ICANN policies and regulations related to domain registration