Product Manager, DSP Experience, On-Road Staffing

The On Road Staffing (ORS) team is seeking a strategic leader to serve as the DSP Experience Product Manager. This is an omni-purpose role that is cross-functionally strategic, analytical, and influential.

The scope of impact spans globally across multiple geographies, requiring a thoughtful leader with the ability to exude tenacity.

This leader will have solid business acumen, be comfortable interfacing and driving across various functional teams, have a passion for developing and implementing processes in an ambiguous problem space, and be willing to roll up their sleeves to improve a program that will significantly impact Amazon’s last mile delivery capabilities.

The leader will have a proven track record in taking on end-to-end ownership and successfully delivering results in a fast-paced and dynamic business environment.

Our team is scaling processes and initiatives fast, requiring the Product Manager to hit the ground running.

This leader will consume and analyze DSP feedback, as well as, feedback from internal stakeholders who work closely with DSPs.

They will then use that feedback to build, define, identify, and execute on projects that reduce cognitive load and improve the experience for DSP’s as they hire and onboard their Delivery Associate (DA) candidates to meet capacity requirements.

The DSP Experience Product Manager will identify and solve for global opportunities by creating effective partnerships with other DSP / DA Experience teams across Amazon, sharing best practices, enabling and evolving a way to identify continuous improvement for ORS.

This role is responsible for diving deep into processes, understanding current capabilities and limitations, and making critical judgement decisions about how to handle stakeholder requests.

They think long-term and are willing to sacrifice short-term gains for the bigger picture.

Key job responsibilities

• Create and drive a strategic vision that improves the Delivery Service Partner (DSP) experience as they hire and onboard their delivery drivers
• Own the definition, and reduction of, DSP cognitive load specifically related to the DSP DA hiring and onboarding process
• Deep dive current hiring and onboarding processes, and define metrics to track improvements made to the DSP experience
• Influence and hold other teams accountable to driving improvements in DSP hiring / onboarding experience metrics
• Evaluate the systems and processes that DSPs currently use to hire, onboard, and staff their DAs to identify gaps and areas of opportunity
• Work cross-functionally and across geographies with stakeholders at all levels to support large-scale programs and initiatives
• Responsible for coordinating Funnel Programs project intakes, pilots or proposals related to DSP Experience through implementation at selected stations across the ORS network.
• Ability to problem solve and deep dive analytics, as well as produce, interpret, and draw conclusions from data.
• Provide leadership, expertise, and technical / operational guidance to the stakeholders within the ORS org and across the DSP network
• Enhance and foster innovation with measurable attributes to monitor success amidst each project and deliverable
• Establish business priorities, identifying and communicating risks and mitigation plans in collaboration with stakeholders;

developing and maintaining goals, milestones and completion dates.

BASIC QUALIFICATIONS

• 3+ years of product or program management, product marketing, business development or technology experience
• Bachelor's degree or equivalent
• Experience with end to end product delivery
• Experience with feature delivery and tradeoffs of a product
• Experience as a product manager or owner
• Experience owning technology products

PREFERRED QUALIFICATIONS

• Experience owning / driving roadmap strategy and definition
• Experience in influencing senior leadership through data driven insights
• Experience working across functional teams and senior stakeholders
13 days ago