AMS Workday Customer Accounts Lead : Replacing contractor who is struggling with client facing role. Need an expert in Cust Accts, lots of hands on exp.
- Workday Financials Certified
- Years having implemented Workday Customer Accounts
- Prior AMS work
- Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline;
or equivalent experience
- Limited immigration sponsorship may be available
- Ability to travel %, on average, based on the work you do and the clients and industries / sectors you serve
- Workday Order to Cash Certified
- Analytical / Decision Making Responsibilities
- Analytical ability to manage multiple projects and prioritize tasks into manageable work products
- Can operate independently or with minimum supervision
- Excellent Written and Communication Skills
- Ability to deliver technical demonstrations
Work you’ll do / Responsibilities :
This is a lead role in Workday Finance with a solid focus in Workday Customer Accounts, Customer Contracts, Revenue and Billing.
A workday financials certified resource who has extensive experience in this area and can understand client requirements and be able to also offer options and / or workarounds if needed.
This role will be responsible for primarily working with the client who is over Customer Accounts. It is important that the individual understands requirements from the client, can openly discuss options and then configure / test / migrate to production.
This individual will be expected to hold weekly meetings with the client to review open items, new issues, manage workload though the ServiceNow ticketing system, as well as be able to be a backup to the other team members on this client.
- Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement management
- Independently and collaboratively lead client engagement workstreams focused on improvement, optimization, and transformation of processes including implementing leading practice workflows, addressing deficits in quality, and driving operational outcomes
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