Service Drive Manager
Job Details
Greenway Mazda is looking for a Service Drive Manager to manage a team of Service Writers / Advisors. Candidates must have previous service advisor experience on a high-volume store.
A Service Drive Manager candidate should have a broad-based knowledge of service writing in a dealership service department, attention to detail and the personality to motivate, train, lead, and provide exceptional service to our customers.
You should be experienced and aware of the latest customer service practices and be a persistent problem solver.
RESPONSIBILITIES :
- Manage a team of service writers
- Ensure that our customers receive prompt, courteous, and effective service
- Provide excellent customer service
- Ability to adapt to changes and interact with technicians
- Stay updated on parts inventory to ensure availability for required repairs
- Know the product and be able to answer characteristic and operational questions regarding the customer’s vehicle
- Performs other duties as assigned
BENEFITS :
- Competitive Pay
- Paid Vacation
- Employee Purchase and Service Discounts
- Full benefits options including Medical, Dental, Vision, Life, Disability, and Accident Insurance
- 401(k) Retirement Savings Plan
- State of the Art Facility with a Professional Working Environment
QUALIFICATIONS :
- Two years of service writing experience preferred
- Attention to detail
- Neat, clean, and professional appearance
- Pleasant / friendly demeanor and an outgoing personality
- Highly professional and dependable
- Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress
- Excellent interpersonal skills to interact professionally with customers, vendors, and staff
- Basic computer and internet skills
- Unrestricted driver's license and clean driving record
- Able to drive both automatic and standard-transmission vehicles
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