QSR Manager (Bilingual)

QSR Manager

Position Description

Refuel Operating Company

Job description

QSR (Quick Service Restaurant) Manager

Job Title :

QSR (Quick Service Restaurant) Manager

Reports To : Store

Manager

Job Overview :

As a QSR Manager, you

will be a valuable member of the team. You will support the restaurant to

drive the success of the business. The QSR Manager takes ownership and

responsibility for solving problems; seeks help from others when appropriate;

and is willing to provide help and guidance to others.

What we ask :

Ensure our customers have a great guest experience, by ensuring our products

are hot, fresh and delicious.

Supervise and train employees in the restaurant.

During your shift you will maintain the restaurant to company standards by

making sure the grounds, equipment, and the overall facility are well

maintained.

Ensure that employees are clean and neat in appearance.

Personally demonstrate that customer needs are the highest priority.

Ensure food safety, quality and accuracy of orders.

Resolves customer complaints quickly while maintaining positive customer

relations.

Responsibilities and Duties :

Ensures cleanliness

of the property (restrooms, floors, coolers, kitchen, front counter,

back-office, dining area, fountain area, sidewalk entrance etc.)

Conducts oneself as a role model within established store decorum guidelines as

defined in training

Observes

food quality, service, cleanliness, food presentation levels throughout day and

provide coaching, direction, assistance as needed

Ensure all

employees are upholding strict food safety standards

Navigate customer complaints with grace and escalate complaints as

necessary to the District Manager if unresolved

Perishable

products are to be properly rotated and stored to maintain freshness,

avoid cross contamination, and minimize spoilage

Train

each new employee in the existence and proper use of the Open Door

Policy

Submits maintenance

requests in Mpulse in a timely manner

Coaches and develops Sales Associates & Assistant Manager

Conducts performance reviews on a regular basis and recommends merit

increases for subordinate employees when applicable

Conducts

job-specific performance interviews with employees as needed to improve job

performance within guidelines defined in training

Attends Manager

trainings as required by the Company

Assists with recruiting efforts (guides interested persons on how to

complete the application process, conducts interviews), and tracks active

applicant progress and ensure new hires complete onboarding

Staffs

store with the required number of employees to operate at budgeted hours without

overtime or over budget exceptions

Responsible for controlling inventory to attain and maintain

inventory shortage performance (at less than 1.0% short to merchandise sales) monthly

Compiles, inputs, reconciles, and balances each component of the

daily close out paperwork and complete end-of-the-day accounting by 8 : 00am

Conduct

a minimum of one cash audit weekly

Strictly follow

and enforce the Vendor Check In policy and personally count all

merchandise received into the store

Ensures

up-to-date menus and promotional marketing are executed in a timely

manner

Monitors and proactively minimizes perishable food waste

At Refuel, we want to change your view of what to expect from a convenience store. We are investing in technology and building innovative stores to be the brand you trust for everything you need.