The Arizona Group is an Arizona-based Independent Insurance Agency and is seeking a career-minded and experienced Commercial Lines Insurance Account Manager who resides in the Phoenix Metro Area who can perform exceptional Account Management for our Commercial Lines Team.
This is a full-time, on-site position for an Agency with less than 100 employees.
Benefits and Compensation : Commercial Lines Insurance Account Manager
- Full Time - M-F 8 : 00am- 5 : 00pm
- Hourly $33.65 - $48.08 per hr + Quarterly Bonus
- Employer paid Medical and Dental, LTD, Group Life, EAP
- Optional benefits - Vision, Disability, Group Life, AFLAC. Pet Care Insurance
- 401(k) Employer contribution 3-6%
- Annual Employee Profit Sharing Bonus
Accountability : Commercial Lines Insurance Account Manager
Maintain and retain Client Relationships in accordance with Agency Standards. Process designated Commercial Lines responsibilities in accordance with Agency standards using Applied Systems EPIC.
Skills / Requirements : Commercial Lines Insurance Account Manager
- Experience in Applied Systems EPIC required
- Property & Casualty Arizona resident insurance license required
- Minimum of 5 years Property & Casualty Commercial insurance experience required
- Familiarity with and understanding of Property & Casualty Insurance coverage lines including Property, Liability, Auto, Workers Compensation and Excess / Umbrella
- Professionalism in appearance, communication and treatment of others
- CISR or CIC designation (desired)
Responsibilities : Commercial Lines Insurance Account Manager
- Handle day-to-day service requirements of assigned clients within designated authority
- Initiate and conduct renewal meetings with assigned Producer(s)
- Review and negotiate renewal quote terms, Prepare renewal submissions.
- Prepare proposals
- Order and check binders; process in EPIC as needed
- Review Loss Runs
- Account round existing clients
- Review audits; handle problem audits with clients and / or carriers
- Perform online rating for renewals and endorsements to existing policies
- Manage endorsement issues with carrier and / or client as required
- Review endorsements prior to transmittal to client as needed
- Invoice agency bill policies, endorsements and audits
- Technical check of policies
- Send out / deliver policies
- Review Summaries of Insurance (if applicable)
- Update applications and schedules for policy renewals
- Enter Activity records for all actions and / or communication performed on Client Files
- Review Certificates of Insurance / Evidences as needed
- Review Customer Statements
- Accompany Producer to client meetings, as required
- Support Account Executive / Producer, including assisting with New Business as needed
- Assist producer in creating Customer Narratives / Profiles on larger accounts
- Assist producer in developing a Service Time Line for Top 20% of accounts
- Assist department members during absences
- Be prepared to discuss lost business in monthly CL Service Staff Meeting and take ownership of team retention numbers
- Become familiar and utilize technical tools such as Indio, CSR24, Zywave, DocuSign, and Reference Connect as needed
- Assist in training and coaching other staff when needed / requested
- Perform other essential duties as assigned
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