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Senior Manager Platform Support

VirtualVocations
Buffalo, New York, United States
Full-time

A company is looking for a Senior Manager, Platform Support to lead and manage their platform support team.Key ResponsibilitiesLead and manage the Platform Support and Consumer Success teams, providing guidance and professional developmentResolve complex technical issues and ensure SLAs are met while driving operational efficiencyCollaborate with internal teams to enhance customer success and platform stabilityRequired Qualifications5+ years in an enterprise technical support role, with at least 2 years in a leadership positionStrong knowledge of platform operations and hands-on experience in troubleshooting complex technical issuesProficiency in Atlassian tools (Jira, Confluence)Experience in building and improving operational processesFamiliarity with cloud infrastructure or PaaS technologies is preferred

10 days ago
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