Position Sr. Data Center
Location - Richardson Texas
FTE position (Onsite)
Job Duties and Responsibilities : -
Responsibilities :
- Changes to the data center infrastructure
- The placement of new devices in the data center
- Manage the daily data center aspects of hosting refreshes or infrastructure changes
- Partnering with local Facilities team to operate the data center efficiently
- Partnering with site management to ensure BIS policies and procedures followed
- Reporting of KPI metrics to data center management
- Weekend and after business hours work is required to fulfill project installation objectives and milestones
Accountable for :
- Documenting the receipt of goods received
- Monitoring the health of the data center infrastructure
- Daily operation of the ATL (Equinix sites only)
- Daily security walk-throughs of the data center
- Providing first level support on incident tickets
- Providing third level support on incident tickets
- Maintaining inventory of hosted devices
- Ensuring the tickets noted above are worked according to established data center standards and best practices.
- Prioritizing work coming through the Intake queue
- Daily vaulting of tape ejected by ATL and returned from off-site storage (Equinix sites only)
- Ensuring the Intake Queues tickets are completed according to data center standards and practices
- Provides work guidance to junior members of the Data Center Services team.
Consulted on :
- Monitoring of hosted devices by observation
- Providing second level support on incident tickets Informed about :
- n / a
- n / a
Project Responsibilities :
Support various device refresh projects belonging to other teams.
People Development :
- Utilize HCL provided training opportunities to enhance job skills
- Share data center operational knowledge with peers
- Create an inclusive and engaging environment
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