KEY RESONSIBILITIES
General
- Work with and support the General Manager; assume GM responsibilities in his / her absence
- Coach and develop a large and diverse team through clear written and verbal communication
- Manage all facets of the operation, including regular financial reporting
- Establish and uphold Altitude standards and expectations
- Oversee Altitude's defined processes around inventory and reporting responsibilities
- Oversee labor and spending for entire facility, within the park's guidelines
- Track all spending and ensure it is accounted for and in accordance with the park's policies
- Develop the team by establishing profitability goals and rewarding positive behavior
People
- Recruit and hire talent
- Set and hold expectations of accountability with team, upholding brand standards
- Ensure execution of training programs to equip team to perform their job functions successfully and deliver positive guest experiences
- Create a work environment that promotes staff retention levels
- Assure staffing levels meet business needs, while taking into account team member well-being
- Lead and influence through effective motivation, celebrations, and accountability
- Select and develop high-potential staff members to take on greater responsibility and / or internal promotions into higher levels at the park or support center team opportunities
Sales
- Execute sales and marketing plans in collaboration with support center team
- Manage the budget and business plan to meet or exceed planned financial performance, make adjustments as necessary to adapt to changing situations
- Draft, communicate, track and hold departments accountable for individual goals
Guest Services
- Create an on-brand Altitude guest experience through superior operations
- Seek out guest feedback and use for management and hourly team development
- Maintain a safe and secure facility for all park guests
QUALIFICATIONS & SKILLS
- 2+ years of experience managing a team in an entertainment or food and beverage environment
- Able to recruit, motivate, develop, retain, and promote top talent through thoughtful leadership and genuine concern for team member growth
- Workdays, nights, weekends, and holidays as required
- Operate in a fast-paced environment with constant distractions
- Lift and carry over 50 pounds regularly
- Achieve budgeted financial results in areas of responsibility
- Act as a mentor and lead by strong example
- Maintain a professional image
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