ServiceNow Senior Developer

Job Description

Summary : We are seeking a highly skilled and experienced Senior Software Developer specializing in CMDB on the ServiceNow platform to join our IT - SGA TECHNOLOGY ENABLEMENT department at S&P Global.

As a Senior Software Developer, you will play a key role in designing, developing, and maintaining our Configuration Management Database (CMDB) on the ServiceNow platform.

Responsibilities :

• Collaborate with cross-functional teams to gather requirements and design solutions for CMDB enhancements and integrations.
• Develop, test, and deploy CMDB configurations, workflows, and scripts to support business processes and automation.
• Troubleshoot and resolve issues related to CMDB data integrity, performance, and functionality. - Provide technical guidance and mentorship to junior developers on the team.
• Stay up-to-date with the latest ServiceNow features and best practices.

Requirements :

• Bachelor's degree in Computer Science or a related field.
• Minimum of 5 years of experience in software development, with a focus on CMDB on the ServiceNow platform.
• Strong knowledge of ServiceNow CMDB, including configuration, customization, and integration.
• Proficiency in JavaScript, HTML, CSS, and other web technologies.
• Excellent Trouble shooting skills, quick & accurate resolution, documenting the same is a must have.
• Experience with ITIL processes and IT Service Management (ITSM) frameworks
• Experience in CSDM Framework
• Experience in IRE Engine & how it works, CMDB Remediation, De-Duplication
• Experience in Data Certification, Compliance / Audit Module
• Expertise in Database Views, Query Builder, Archive Jobs, Table Cleanups, Data Manager
• Experience in any of the Integrations with Service Graph Connector, Cloud Discovery with AWS / Azure / Google / VMWare, Manage Cloud Tag / Tag Governance.
• Responsible for Code deployment & working in Agile environment, working with Change management team for production releases.
• Proficiency in REST Integrations, Import Sets & Transforms, Inbound Actions
• Experience in Business Rules, Script Includes, Events, Client Scripts, Macros, UI Actions, UI Policies, Scheduled Jobs, Fix Scripts, Catalog item development, Workflows, ACLs, Managing Groups
• Experience in troubleshooting Discovery logs / extending patterns / any of the ACC related troubleshooting is an added advantage
• Experience in Normalization activities / SAM / HAM is an added advantage.

What’s In It For You?

Our Purpose :

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow.

At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People :

We're more than 35,000 strong worldwide so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it.

We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business.

We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values :

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead.

We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits :

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you and your career need to thrive at S&P Global.

Our benefits include :

Health & Wellness : Health care coverage designed for the mind and body.

Flexible Downtime : Generous time off helps keep you energized for your time on.

Continuous Learning : Access a wealth of resources to grow your career and learn valuable new skills.

Invest in Your Future : Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

Family Friendly Perks : It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

Beyond the Basics : From retail discounts to referral incentive awards small perks can make a big difference.

For more information on benefits by country visit :

Diversity, Equity, and Inclusion at S&P Global :

At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation Powering Global Markets.

Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work.

It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.