TITLE : Sales Assistant
PRIMARY FUNCTION : Assist the Sheepscot River Pottery sales team and Retail Manager with all general sales and retail tasks including but not limited to, assisting and greeting customers, product knowledge and management, communication in-store, on the phone, and over email, digital promotions and opportunities, retail area cleaning.
DUTIES AND RESPONSIBILITIES :
- Greet customers, respond to questions, improving engagement with merchandise and provide outstanding customer service
- Assist customers with requests in-store, on the phone, and over email
- Demonstrate knowledge of products and services to customers
- Interact with customers in a welcoming, friendly, and polite manner introducing current promotions, opportunities, and educating customers on product and studio
- Support customers, in-store, on the phone, and over email, locate products and provide product suggestions
- Direct customers to merchandise within the store with superior product knowledge
- Cross-selling products to increase purchase amounts and increase store sales
- Operate cash registers, manage financial transactions, and balance drawers
- Conduct sales, take cash, gift card, credit card payments, and issue receipts
- Wrap, gift wrap, package, and bag purchased merchandise
- Assist with inventory levels and restock shelves as needed
- Maintain an orderly appearance throughout the retail floor
- Manage and enter stock orders, tag prices on merchandise
- Clean and dust products, jewelry cases, shelves, desk, and remove trash
- Contribute and help to achieve team's sales goals
SKILLS AND REQUIREMENTS :
- Must be able to work in a fast-paced environment with demonstrated ability to handle and prioritize multiple tasks and demands
- Flexibility in response to unexpected changes in work assignments
- Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business
- Must be able to effectively interact and communicate with individuals at the company and with customers
- Ability to work as part of a team and take initiative independent of direct supervision
- Proficiency in computer skills including Word, Excel, Outlook, PowerPoint
- Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service
- Available to work a variety of hours, which may include, weekends and holidays
- Requires constant moving, standing for consecutive hours and involves moderate lifting and occasionally involves climbing ladders or step stools
EDUCATION AND EXPERIENCE :
- High school diploma or equivalent; college degree preferred,
- Degree in Marketing or related field a plus
- Previous retail industry experience with demonstrated selling skills a plus
- Ability to maintain a professional appearance
- High attention to detail in a fast-paced environment
- Previous management experience appreciated
- Has a strong love for pottery
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