COMMUNICATIONS OPERATIONS MANAGER - OEMC

Job Description

OFFICE OF EMERGENCY MANAGEMENT & COMMUNICATIONS (OEMC)

Under direction, manages and coordinates the operations of the 9-1-1 Chicago Emergency Communications Center (CECC) during an assigned shift;

and performs related duties as required.

NOTE : The OEMC is a 24 / 7 operation

ESSENTIAL DUTIES

• Directs personnel responsible for supervising Police Communications Operators engaged in receiving and processing 9-1-1 emergency calls, and dispatching police field units to reported incidents of crime or emergencies;
• Monitors call taking and dispatch activities to ensure efficient and effective work operations;
• Prepares work schedules for personnel on an assigned shift;
• Reviews and approves daily assignments of Police Communications Operators and allocation of workstation equipment to ensure optimum use of resources;
• Monitors operating efficiency of computer-aided dispatch (CAD) system and related equipment to ensure timely resolution of technical problems;
• Informs staff and ensures implementation of new policies and procedures relating to emergency communications operations;
• Responsible for notifying management of critical incidents or emergencies;
• Monitors and ensures the on-going training of staff on emergency communications procedures and CAD systems operations; and
• Conducts operational studies and prepares management reports on staff and CAD system performance.

Additional duties may be required for this position.

Certificates / Security Clearances / Other

THIS POSITION IS EXEMPT FROM THE CAREER SERVICE

Salary and Benefit Information :

• For more information regarding compensation with the City of Chicago, please visit : https : / / www.chicago.gov / content / dam / city / depts / dhr / supp info / JobClassification / 2023 2024 Classification and Pay Plan.pdf
• For more information regarding benefits please visit : https : / / www.chicago.gov / city / en / depts / fin / benefits-office.html

COMMITMENT TO DIVERSITY : To further our commitment to hiring applicants with diverse experience the City of Chicago has adopted the following ordinances 2-74-020 and 2-74-075.

The ordinances provide a preference to applicants who meet minimum qualifications and who are veterans of the Armed Forces, and / or residents of Socio-Economically Disadvantaged Areas (SEDA) and / or Chicago Public School (CPS) high school graduates to be referred to departments for consideration.

These hiring preferences do not apply to bidders, as Collective Bargaining Agreements define the hiring process for bidders.

For positions covered by a collective bargaining agreement, bidders will be considered before external candidates.

Employee Vaccination Requirement : City of Chicago employees must, as a condition of employment, be fully vaccinated against COVID-19 effective October 15, 2021.

This Policy applies to all City employees. If you are not able to receive the vaccine for medical or religious reasons, you may seek approval for an exemption in accordance with applicable City processes.

For more information on the vaccine policy please visit : https : / / www.chicago.gov / city / en / depts / dhr / supp info / city-of-chicago-employee-vaccination-policy.html

ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.

The City of Chicago is an Equal Employment Opportunity and Military Friendly Employer.

Additional Qualifications / Responsibilities

Qualifications

Minimum Qualifications

• Graduation from an accredited college or university with a Bachelor's degree in Public Safety Management, Public Administration or a related field; AND
• five (5) years of experience in emergency communications and dispatching operations in a computer-aided dispatch environment; AND
• three (3) years of supervisory experience; OR
• an equivalent combination of training and experience.

Preference will be given to candidates possessing the following :

• Previous experience involving the coordination of call taking / dispatching activities related to the receiving and processing of 911 calls and contributing to the formation of related policies and procedures
• Previous experience in monitoring the operating efficiency of the 911 CAD system and related equipment including the timely resolution of technical problems in the 911 Center
• Previous experience as a Supervisor in an Emergency Communications environment
12 days ago