Job Description
Job Description
JOB DESCRIPTION
The Customer Service Representative(CSR) role is responsible for handling the day to day relationship with customers. The CSR is responsible for the full cycle :
- Capture the customer needs
- Advice on potential solutions
- Work with design & production so the product is manufactured according to the specifications
- Perform quality control checks
- Schedule installation, delivery or handoff the product to the customer
A successful CSR is a high energy individual that has a passion for helping customers, listens attentively, manages multiple projects at the same time without losing orientation to detail and quality, has great communication skills, is a team player, understands that a positive experience means we win a customer for life and is always striving to surpass customer's expectations.
The CSR also proactively utilize his / her network, obtain referrals and attract new clients through FASTSIGNS corporation sales and marketing resources.
RESPONSIBILITIES :
- Greet and welcome customers in person, via e-mail or over phone
- Listen attentively to the customers needs
- Apply consultative sales techniques to define best way to help the customer solve their problem
- Process estimates, document details about the orders and follow up with customers
- Interact with design and production to make sure the order is processed accurately
- Perform quality control
- Schedule installation, arrange delivery or notify customer that the order is ready for pickup
- Process customer payments and follow up if payments are delayed
- Interact with third party venders to source special products
- Help in the production area as needed
QUALIFICATIONS
- Strong verbal and written communication skills
- Proficient computer and internet skills including Microsoft Office suite; adobe suite experience a plus
- Comfortable engaging in sales conversation with customers
- Strong organizational and team collaborating skills
- Understanding of and experience in the arts and graphic industry preferred
- At least two years in retail or inside sales or equivalent experience is preferred
- High school diploma is preferred
BENEFITS
- Casual and creative work environment
- Performance Bonus
- Paid training
- Formal ongoing training program
- Formal on-the-job training program
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