Customer Care Coordinator

Join Our Team at Numotion!

At Numotion, we are the nation’s leading provider of Complex Rehabilitation Technology (CRT), dedicated to improving the lives of individuals with disabilities.

By providing customized mobility products from manual and powered wheelchairs to essential medical supplies we empower our clients to engage fully in their everyday lives.

We value diversity and inclusion in our workforce, fostering an environment that thrives on open dialogue and collaboration.

Position : Customer Care Coordinator

Job Purpose :

As a Customer Care Coordinator, you will play a crucial role in delivering exceptional service to our clients, ensuring their needs are met efficiently and professionally.

You will be the backbone of our order processing, ensuring accuracy and timeliness while contributing to a positive customer experience.

Key Responsibilities :

• Customer Communication : Handle incoming calls, faxes, and inquiries promptly.
• Order Processing : Efficiently manage new order intake and track equipment to ensure timely deliveries.
• Coordination : Schedule evaluations and adjustments with clients and referrals.
• Documentation Management : Request, collect, and review essential order documents (e.g., Functional Mobility Evaluations, Letters of Medical Necessity).
• Team Collaboration : Keep the team informed about order statuses and coordinate with clients regarding coverage and financial responsibilities.
• Payment Processing : Collect and process out-of-pocket payments and reconcile deliveries with billing.
• Research and Support : Assist with vendor equipment research and maintain up-to-date contact information for medical professionals.
• Mail Management : Handle physical mailouts, including no contact letters and delivery paperwork.
• Forecasting : Provide monthly delivery forecasts to improve planning.

Note : The duties listed above are illustrative and may evolve as needed.

Leadership Principles :

• Urgency : Act swiftly to meet client needs.
• Decisiveness : Make informed decisions in a timely manner.
• Results-Oriented : Focus on achieving outcomes that benefit our clients.
• Personable : Build strong relationships with clients and team members.

Qualifications :

• High School diploma / GED required; Associate’s degree preferred.
• Minimum of three years of relevant experience in a fast-paced office environment.
• Positive, customer-focused attitude with strong interpersonal skills.
• Proficiency in Microsoft Office Suite and experience with technology for optimizing efficiency.
• Ability to thrive in a fast-paced environment while managing multiple priorities.
• Excellent written and verbal communication, listening, organization, and prioritization skills.

Physical Requirements :

• Ability to perform essential functions of the position, with reasonable accommodations as necessary.
• Prolonged periods of desk work and computer use.
• Flexibility to work overtime as needed.

Why Numotion?

Join us in our mission to enhance lives through technology and care. We offer a supportive and inclusive work environment, opportunities for professional growth, and the chance to make a meaningful impact in the lives of our clients.

At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short and long term disability, a 401k and life insurance.

Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status.

Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Required Skills

Required Experience