Job Description
Job Description
EyeCare Partners is the nation's leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives.
Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum.
For more information, visit www.eyecare-partners.com.
We are looking for a Patient Relations Specialist to join our growing contact center team. An ideal candidate for this role is someone with strong communication and computer skills who can create a positive first impression by showing patients that we provide unsurpassed care right from the start.
Primary Responsibilities
- Respond to incoming phone calls for all sites promptly and in an exceptional quality manner.
- Appropriately schedule patient appointments in NextGen based on physician preferences.
- Clearly and concisely document patient request and pertinent information via Electronic Medical Record (EMR) so that we can successfully respond to patient needs.
- Through appropriate call control, ensure that calls are handled efficiently to attain daily call production goals.
- Coordinates work efforts with other team members to achieve an efficient work flow within the office.
- Maintain strong knowledge of all site protocols and physician schedules / changes to ensure appropriate information is provided to patients.
- Perform other office duties as assigned by manager.
Education Requirements
Minimum of High School Diploma or GED
Required Skills & Experience
- Minimum of 1-3 years related experience in a call center or as a receptionist.
- Health care experience preferred.
- Prior experience with NextGen software or other EMR is preferred.
- Be helpful and courteous and display strong communication and interpersonal skills.
- Must be a well-organized team-player with great attention to detail.
- Motivated and dependable with a patient friendly personality.
- Demonstrates superior computer skills.
Benefits
- Full Benefits Package - Medical, Vision, Dental and Life Insurance
- 401k + Employer Matching
- Paid Time Off and Paid Holidays
- Paid Maternity Leave
- Optical Education Reimbursement
- Competitive Base Pay
If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly only resumes submitted through this website will be considered.
EyeCare Partners is an equal opportunity / affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Patient Relations Specialist
Clearly and concisely document patient request and pertinent information via Electronic Medical Record (EMR) so that we can successfully respond to patient needs. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enha...
Receptionist
The Receptionist is responsible for the professional and efficient coordination of visitors, telephone calls, and messages, and the presentation of a professional office/reception environment. ...
Bilingual Customer Service Specialist (Spanish)
Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and r...
Patient Service Representative
Patient Service Representative. Fuse3 Solutions has partnered with a medical company that is looking to hire for the position of Patient Service Representative. Duties of the Patient Service Representative:. Requirements of the Patient Service Representative:. ...
Transportation Project Manager
The Transportation Senior Project Manager is supported by a department of professionals to take the lead on managing successful projects that meet or exceed client expectations while meeting JEO’s financial goals. Develop and implement project plans for transportation engineering projects, con...
Front Desk Receptionist
Greets and registers patients in a prompt, pleasant, and helpful manner.Verifies insurance and patients demographic information, collects needed paperwork.Schedules, coordinates, cancels, and reschedules patient appointments.Answers multi-line telephone, provides information, takes messages, transfe...
Receptionist
Do you love where you work? Our Receptionist’s do!. As a Receptionist, your benefit package includes:. Your Receptionist duties and responsibilities include:. By joining our team as a Receptionist, you will be able to help us continue the vision of helping others and creating meaningful relati...
Public Cloud Project Manager
Proven background in IT Cloud industry as a software development project manager, IT program/project manager, agile software manager or scrum master. As a Public Cloud Project Manager, you will manage multiple blue chip company projects simultaneously. The role of a Public Cloud Project Manager at C...
Cashier/ Barista - Full-Time
Our Retailers are brand ambassadors who genuinely love our food, love our brand and are customer obsessed! They pay attention to our guests, to their role, to detail and to our product quality.They are happy to see you and happier to serve you! Our Retailers bring a smile to your face because we bel...
Customer Service Representative
We are currently in search of a Customer Support Representative to join our remote team. This role plays a crucial part in delivering excellent customer service and support, ensuring that our clients' requirements are addressed with professionalism and efficiency. Providing accurate information abou...