Receptionist - Behavioral Health 148

Description

Telecare's mission is to deliver excellent and effective behavioral health services that engage individuals with complex needs in recovering their health, hopes, and dreams.

Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and all belief systems.

As part of the Telecare Family, CHANGES uses an integrated approach to support individuals needing wraparound support services that fall under the Assertive Community Treatment (ACT) model, as well as individuals who qualify for intensive case management services.

The program currently serves adults ages 18 to 65, and up to 200 members.

Full Time; DAYS 8 : 30 am - 5 : 00 pm; Monday - Friday

Expected starting wage range is $18.43 - $20.61. Telecare applies geographic differentials to its pay ranges. The pay range assigned to this role will be based on the geographic location from which the role is performed.

Starting pay is commensurate with relevant experience above the minimum requirements.

POSITION SUMMARY

The Receptionist operates the phone console, performs routine personnel procedures, and provides direction to program visitors.

ESSENTIAL FUNCTIONS

• Demonstrates the Telecare mission, purpose, values, and beliefs in everyday language and contact with the internal and external stakeholders
• Operates the phone console by answering incoming calls, determining the need of the caller, and relaying the call
• Greets visitors, ascertaining their needs and providing direction as needed
• Serves as the central communication post during fire and disaster emergencies
• Issues badges and keys to case workers, attorneys, case managers, and other visitors as appropriate, as assigned
• Notifies the appropriate staff of the arrival of individuals to be admitted / enrolled
• Uses telephone etiquette at all times
• Receives the incoming mail; stamps, sorts, and distributes
• Prepares outgoing mail
• Maintains the copy machine paper supply, as directed
• Maintains the Daily Cash and Check Log
• Maintains members served APE's and NPE's
• Maintains members served C5s and DLTs for conservatorship purposes
• Maintains office supplies, as directed
• Conducts reference checks
• Schedules pre-placement physical exams / PPDs / Ability Testing
• Processes criminal background checks
• Verifies license staff with the Board
• Schedules annual physical & PPDs
• Obtains re-verification of renewal license annually
• Ensures timely and complete performance evaluations
• Logs and tracks incoming resumes and applications
• Forwards incoming resumes and applications to hiring managers
• Completes and maintains monthly applicant tracking reports; forwards tracking report to Administrative Assistant
• Sends acknowledgement applicant postcards / emails
• Acts in a professional manner, always demonstrating respect and understanding of the community and neighborhood when representing Telecare in the community

Duties and responsibilities may be added, deleted and / or changed at the discretion of management.

QUALIFICATIONS

Required :

• A High School diploma or a G.E.D. equivalent
• The ability to read, write, and speak English is crucial, as is the willingness to work with adults with disabilities
• Must be at least 18 years of age
• Must be CPR, Crisis Prevention Institute (CPI), and First Aid certified on date of employment or within 60 days of employment and maintain current certification throughout employment
• All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification.

If the position requires driving, valid driver's license, a motor vehicle clearance and proof of auto insurance is required at time of employment and must be maintained throughout employment.

Additional regulatory, contractual or local requirements may apply

Preferred :

• One (1) year of experience as a receptionist
• Courses in typing, word processing, and general office procedures

SKILLS

• Ability to type 50 WPM and have knowledge of general office duties
• Excellent public relations skills and communication skills

PHYSICAL DEMANDS

The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to walk, stand, bend, squat, twist, reach and lift and carry items weighing 25 pounds or less as well as to frequently do simple grasping and constantly sit.

The position requires manual deviation, repetition and dexterity and to occasionally drive. Visual requirements include computers and books exposure.

EOE AA M / F / V / Disability

If job posting references any sign-on bonus internal applicants and applicants employed with Telecare in the previous 12 months would not be eligible.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)