Operations Coordinator

We are looking for an Operations Coordinator to join our team! This position is primarily responsible for the management and oversight of all of DEW’s preconstruction and construction scheduling.

Ensuring that DEW is utilizing best industry practices and software, implementing standardized processes and protocols, organizing DEW’s schedule data, regularly monitoring the performance of DEW’s schedules and reporting key information to management, and supporting project teams in the proper setup and quality of their project schedules.

Also, it will assist in the standardization and improvement of DEW’s Procore use and ensure that DEW is exploiting the full potential of Procore on its projects.

Essential Functions :

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.

Problem-solving the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully.

Customer service the individual professionally manages difficult client / customer situations (both internal and external), responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance, and meets commitments.

Planning / organizing the individual prioritizes and plans work activities and uses time efficiently. Quality control the individual demonstrates accuracy and thoroughness, monitors own work to ensure quality, and applies feedback to improve performance.

Quantity meets productivity standards and completes work in a timely manner.Adaptability the individual adapts to changes in the work environment, manages competing demands, and is able to deal with frequent change, delays, or unexpected events.

Dependability the individual is consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance.

Dependability the individuals’ work product, reliability, and communication are consistent so that teammates can rely on the individual.

Scheduling Duties And Responsibilities :

• Developing, implementing, and maintaining an effective scheduling management system.
• Monitoring project timelines and deadlines and keeping project stakeholders informed of project timelines and deadlines.
• Identifying potential project schedule delays and facilitating resolution in a timeous manner.
• Standardize DEW’s scheduling standards and processes.
• Regularly monitor and report project schedule health to management.
• Prepare recurring progress reports for management.
• Recommend actions to complete projects on time.
• Research, identify, and implement best in class scheduling software to meet DEW’s goals.
• Continue education through 3rd party scheduling trainings and / or seminars.
• Train new and existing employees on DEW’s scheduling process and best practices.
• Assist the Preconstruction and Estimating Departments with developing bid schedules and schedules for CM proposals, with the support of superintendents and / or project managers.
• Assist the Preconstruction Department in developing detailed preconstruction schedules specific for the projects in the preconstruction phase and help track, update, and organize those schedules.
• Assist Operations Department in the global oversight of all construction schedules.
• Coordinate closely with the Management staff in Operations so they are aware of relevant project issues.
• Collect historical schedule data and enter into a usable tracker format to apply to future projects and pursuits.
• Assist project teams with scheduling needs, questions, and issues.
• Assist in the quality control review of DEW’s constructions schedules to ensure the proper logic, relationships, and milestones are set up in the beginning for success.
• Assist in building out DEW’s larger, more complicated, multi-phased project schedules.
• Assist various larger and more complex projects with recurring schedule updates.
• Assist various DEW project teams with their schedule updates, as needed.
• Assist in tracking schedule compression and delays and report concerns to management.
• Ensure all project schedules contain key milestones, submittals, approvals, delivery, and procurement activities.

Procore Duties And Responsibilities :

• Assist in making sure DEW is getting the most out of Procore.
• Assist in standardizing the use of Procore standards and processes.
• Assist in developing standardized project templates in Procore.
• Assist in developing QA / QC templates in Procore.
• Assist in the oversight of the Procore setup for DEW’s projects.
• Assist in tracking the events that are outlined in DEW’s Project Planning Outline (PPO) for all projects.

Essential Skills and Experience :

• Must demonstrate the ability to handle multiple tasks simultaneously.
• Exceptional organizational skills required.
• Ability to meet designated deadlines is also a critical qualification.
• High school diploma or GED
• Exceptional computer experience needed. Must be fluent with Microsoft applications including Outlook, Excel, and Word as well as Bluebeam.
• Strong customer orientation
• Requires good organizational skills and attention to detail
• Experience with the construction industry, CMiC, and Procore preferred.

If you are interested in being part of an innovative and collaborative team, in a challenging and rewarding work environment, we want to hear from you! We are always trying to stay a step ahead of emerging trends in the industry.

Every employee is part of the process and part of our success. DEW's philosophy is to invest in our people and inspire them to bring the best of themselves to work every day.

In addition to offering competitive wages and a comprehensive benefits package, employees are given opportunities to learn, develop and grow.

These are the reasons DEW is named amongst the top places to work in New Hampshire and Vermont.

We are an Equal Opportunity Employer.