Operations Manager, Gallagher Way - Wrigley Field

Levy Sector

Please make an application promptly if you are a good match for this role due to high levels of interest.

Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day.

An environment where you can be your authentic self.

About Levy

The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry.

Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants;

iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.

Operations Manager, Gallagher Way - Wrigley Field

Job Summary : The Operations Manager is responsible for working alongside the Director of Operations and team at the location - ensuring high standards of the guest experience, safety, and financial performance.

The ideal candidate will be an experienced food and beverage leader. A great coach who can get the best out of people and continually drive operational performance and execution.

Key Responsibilities :

• Understands all menus, product offerings, packaging and pricing
• Ensures all concession areas have proper displays and merchandise
• Executes all security, safety and sanitation standards
• Provides operational planning to ensure appropriate teaming levels are met, as well as adequate products ordered to service each concession event
• Follows and executes preventative maintenance schedule as set forth by Director of Concessions
• Holds team accountable to steps of service to deliver great guest service
• Ensures show quality standards are maintained at all times
• Builds and maintains strong relationships with clients, guests, subcontractors, not-for-profits and Levy team members
• Regularly obtains feedback from clients and guests to improve operations
• Responds and assists in any departmental guest service issues
• Executes all menus, promotions and programs as outlined by the Director of Operations / Department Head in accordance with Levy standards
• Achieves daily sales and assigned cost goals
• Achieves assigned budget goals
• Follows and enforces responsible alcohol service policies
• Effectively verifies all opening and closing inventories
• Executes required daily reporting in a timely manner
• Ensures required department reports are completed and information is compiled at month-end closing
• Ensures team members adhere to Levy Company guidelines as stated in the team member training manual and employee handbook
• Forecasts and adequately schedules team members to meet operational needs and desired targets
• Ensures proper cash handling procedures are being performed
• Ensures assigned areas are fully stocked and are ready for operation
• Ensures complete maintenance and on-site training of the current POS system and concession

Curious about Life at Levy? Check it out : Levy Culture

Positions at this location may require a COVID-19 vaccination. Where permitted by law, applicants who are offered a position for this account may be asked about their vaccination status, which must meet minimum business requirements.

All religious, medical, or other legally recognized exemptions regarding vaccination status will be considered.

Levy is a member of Compass Group USA. Compass Group / Levy is an equal opportunity employer. At Compass / Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Disclaimer : this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position.

While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.

At Levy, team family. And we’ll always take care of family, learn more about Levy benefits offered.

• Medical
• Dental
• Vision
• Life Insurance / AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off Plan
• Holiday Time Off (varies by site / state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Levy maintains a drug-free workplace.

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