We are seeking an experienced and detail-oriented Senior Technical Writer to join our team. As a Senior Technical Writer, you will play a crucial role in creating clear and comprehensive documentation for our products, services, and technical processes.
The ideal candidate should have a strong technical background, exceptional writing skills, and the ability to communicate complex information in a user-friendly manner.
Requirements
Documentation Development :
- Create and maintain high-quality technical documentation, including user manuals, API documentation, installation guides, and release notes.
- Collaborate with subject matter experts to gather information and ensure accuracy of technical content.
User Assistance :
- Develop user guides, FAQs, and tutorials to help end-users understand and effectively use our products and services.
- Work closely with UI / UX designers to create in-app guidance and tooltips.
API Documentation :
- Produce comprehensive and developer-friendly API documentation, ensuring accuracy, clarity, and completeness.
- Collaborate with software engineers to understand and document API functionalities and use cases.
Documentation Review and Editing :
- Review and edit documentation for clarity, consistency, and adherence to style guides.
- Provide feedback to other writers to improve the overall quality of documentation.
Collaboration :
Collaborate with cross-functional teams, including product managers, software engineers, and quality assurance, to gather information and ensure documentation reflects the latest product features.
Documentation Tools and Processes :
- Stay up-to-date with industry best practices and tools for technical writing.
- Implement and improve documentation processes to enhance efficiency and quality.
Training and Support :
- Provide training and support to junior technical writers as needed.
- Assist in resolving documentation-related queries from internal teams and customers.
Stay Informed on Industry Trends :
- Stay up-to-date with industry trends and emerging technologies related to SDK development.
- Incorporate new technologies and best practices into SDK design and development.
Qualifications
- Education and Experience :
- Proven experience as a Technical Writer, with a focus on creating technical documentation for software products.
- Writing Skills :
- Exceptional writing and editing skills with the ability to convey complex technical information in a clear and concise manner.
- Strong attention to detail and accuracy.
- Technical Acumen :
- Solid understanding of software development concepts and the ability to grasp complex technical information quickly.
- Documentation Tools :
- Proficient in using documentation tools such as Markdown, DITA, and version control systems (e.g., Git).
- Communication Skills :
- Excellent communication and interpersonal skills.
- Ability to work collaboratively in a cross-functional team environment.
Preferred Qualifications
Bachelor's degree in Technical Communication, English, Computer Science, or a related field.
Benefits
Mozaic values our employees highly, and to best support them, we offer a wide array of benefits to support everyone with whatever they may need.
- Medical, Dental, and Vision coverage
- Premiums 100% covered by Mozaic
- EAP Access through Spring Health
- Weekly pay
- 401K
- Mozaic matches up to 6%
- Immediate vesting of company contributions
- Paid Time Off
- Unlimited PTO
- Sick time
- Holiday schedule - and your birthday is a Holiday!
- Continual learning and development opportunities
- Professional organization memberships
- Certifications and / or degree programs
- Learning management systems access
- Conference attendance
- Company-provided technology
- You pick : Mac or Windows?
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