Associate Director, Community Exchange Manager

Job Description

Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV.

We are seeking a dynamic and visionary leader for the role of Associate Director, Community Exchange Manager. This person will be responsible for building strong community relations related to digital, data, and analytics within HHDDA and across the Human Health organization.

They will also drive cultural initiatives and improve the overall employee experience. It will be essential for them to connect different groups within the organization to encourage knowledge sharing, learning, and innovation, ultimately contributing to team performance and organizational growth.

The Community Exchange Manager will work closely with other teams and stakeholders to improve communication, encourage collaboration, and drive continuous improvement and support change management activities.

This role will plan, connect, and coordinate community efforts to facilitate networking, collaboration, best practice sharing, and skill improvement across different teams and departments within the organization.

The successful candidate will be crucial in building and maintaining communities, creating an inclusive and supportive culture, adhering to the values and ways of working at our Company, and ensuring a great experience for employees within the organization.

Responsibilities will include :

Community Engagement

• Lead the development and execution of a comprehensive community engagement strategy, establishing and maintaining positive relationships with diverse community stakeholders, within HHDDA and across the Human Health organization.
• Design and implement community initiatives, in collaboration with internal teams, to strengthen community connections across various forums, networks, and communities of practice.
• Identify opportunities and design community of practice programs to facilitate knowledge sharing, learning, and collaboration.

Plan and organize regular meetings, workshops, and events to foster engagement and participation within communities of practice.

• Facilitate networking and collaboration among teams and departments to build relationships and enhance collaboration with teams and departments across the organization to understand their unique needs and challenges.
• Connect communities of practice and stakeholder forums to promote collaboration and knowledge exchange. Facilitate the exchange of ideas, experiences, and best practices between communities of practice and stakeholders.
• Monitor and evaluate community engagement activities to measure the effectiveness of community engagement initiatives.

Culture and People Experience

• Drive cultural initiatives that promote diversity, equity, and inclusion, ensuring that the organization reflects and respects the diverse perspectives and backgrounds of our community and employees.
• Develop and implement strategies to embed our organizational values into daily practices, fostering a positive and engaging work environment where employees feel valued, respected, and supported.
• Champion initiatives that promote an organizational culture of collaboration, innovation, and continuous improvement, fostering a positive and resilient work culture.
• Guide the design and delivery of a holistic end-to-end people experience strategy, with HR partnership, that involves new hire onboarding, people immersion, and skill enhancement.
• Continuously analyze and improve people experiences, leveraging feedback mechanisms and data-driven insights.

Requirements

• Minimum of 8 years of experience in Communication, Organizational Development, Business Administration, preferably in the pharmaceutical or healthcare industry, or a related field.
• Proven leadership knowledge in community engagement, culture transformation, or people experience roles.
• Strong understanding of community relations, diversity and inclusion practices, and talent management.
• Demonstrated knowledge in developing and implementing community engagement and culture transformation strategies.
• Excellent communication, facilitation, and interpersonal skills with the strong ability to influence.
• Ability to build relationships and collaborate effectively with cross-functional teams and stakeholders.
• Strong project management skills and ability to manage multiple initiatives simultaneously.
• Proficiency in utilizing community engagement tools and platforms.
• Experience in monitoring and evaluating community engagement metrics and user satisfaction.
• Knowledge of change management principles and practices is a plus.

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